Error message when you put a Windows Vista-based or a Windows Server 2008-based computer to sleep, or you wake the computer up: "STOP: 0x0000009F"

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Article ID: 962201 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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SYMPTOMS

When you put a Windows Vista-based or a Windows Server 2008-based computer to sleep, or you wake the computer up from sleep, you may receive a Stop error message that resembles the following:
*** STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE
Note The parameters in this Stop error message vary, depending on the actual configuration.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6000.2100273,21602-Feb-200902:13x86
Usbhub.sys6.0.6000.21002194,04802-Feb-200902:14x86
Usbccgp.sys6.0.6001.2236673,21602-Feb-200903:46x86
Usbhub.sys6.0.6001.22366196,60802-Feb-200903:46x86
Hccoin.dll6.0.6000.210028,70402-Feb-200904:17x86
Hcrstco.dll6.0.6000.2100214,33602-Feb-200904:17x86
Usbd.sys6.0.6000.210025,88802-Feb-200902:13Not Applicable
Usbehci.sys6.0.6000.2100238,91202-Feb-200902:13x86
Usbhub.sys6.0.6000.21002194,04802-Feb-200902:14x86
Usbohci.sys6.0.6000.2100219,45602-Feb-200902:13x86
Usbport.sys6.0.6000.21002225,28002-Feb-200902:13x86
Usbuhci.sys6.0.6000.2100223,55202-Feb-200902:13x86
Hccoin.dll6.0.6001.223668,70402-Feb-200905:54x86
Hcrstco.dll6.0.6001.2236615,87202-Feb-200905:54x86
Usbd.sys6.0.6001.223665,88802-Feb-200903:46Not Applicable
Usbehci.sys6.0.6001.2236639,93602-Feb-200903:46x86
Usbhub.sys6.0.6001.22366196,60802-Feb-200903:46x86
Usbohci.sys6.0.6001.2236619,45602-Feb-200903:46x86
Usbport.sys6.0.6001.22366225,79202-Feb-200903:46x86
Usbuhci.sys6.0.6001.2236623,55202-Feb-200903:46x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6000.2100195,74430-Jan-200902:48x64
Usbhub.sys6.0.6000.21001269,31230-Jan-200902:48x64
Usbccgp.sys6.0.6001.2236695,74402-Feb-200904:20x64
Usbhub.sys6.0.6001.22366274,43202-Feb-200904:20x64
Hccoin.dll6.0.6000.2100110,75230-Jan-200904:40x64
Hcrstco.dll6.0.6000.2100116,38430-Jan-200904:40x64
Usbd.sys6.0.6000.210017,55230-Jan-200902:48x64
Usbehci.sys6.0.6000.2100148,64030-Jan-200902:48x64
Usbhub.sys6.0.6000.21001269,31230-Jan-200902:48x64
Usbohci.sys6.0.6000.2100124,06430-Jan-200902:48x64
Usbport.sys6.0.6000.21001258,56030-Jan-200902:48x64
Usbuhci.sys6.0.6000.2100129,18430-Jan-200902:48x64
Hccoin.dll6.0.6001.2236610,75202-Feb-200906:37x64
Hcrstco.dll6.0.6001.2236617,92002-Feb-200906:37x64
Usbd.sys6.0.6001.223667,68002-Feb-200904:20x64
Usbehci.sys6.0.6001.2236649,66402-Feb-200904:20x64
Usbhub.sys6.0.6001.22366274,43202-Feb-200904:20x64
Usbohci.sys6.0.6001.2236624,06402-Feb-200904:20x64
Usbport.sys6.0.6001.22366259,58402-Feb-200904:20x64
Usbuhci.sys6.0.6001.2236629,18402-Feb-200904:20x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.22366208,38402-Feb-200903:08IA-64
Usbhub.sys6.0.6001.22366864,25602-Feb-200903:08IA-64
Hccoin.dll6.0.6001.2236622,52802-Feb-200905:09IA-64
Hcrstco.dll6.0.6001.2236624,57602-Feb-200905:09IA-64
Usbd.sys6.0.6001.2236611,64802-Feb-200903:08Not Applicable
Usbehci.sys6.0.6001.22366123,39202-Feb-200903:08IA-64
Usbhub.sys6.0.6001.22366864,25602-Feb-200903:08IA-64
Usbohci.sys6.0.6001.2236658,88002-Feb-200903:08IA-64
Usbport.sys6.0.6001.22366645,63202-Feb-200903:08IA-64
Usbuhci.sys6.0.6001.2236680,38402-Feb-200903:08IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb962201_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size16,103
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,715
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size15,962
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Feb-2009
Time (UTC)15:05
File nameX86_usb.inf_31bf3856ad364e35_6.0.6000.21001_none_c99ca1532a68a92f.manifest
File versionNot Applicable
File size2,644
Date (UTC)02-Feb-2009
Time (UTC)15:08
File nameX86_usb.inf_31bf3856ad364e35_6.0.6001.22366_none_cb4729c127bb2d37.manifest
File versionNot Applicable
File size2,644
Date (UTC)02-Feb-2009
Time (UTC)15:08
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6000.21001_none_bc6699d01f83f716.manifest
File versionNot Applicable
File size6,734
Date (UTC)02-Feb-2009
Time (UTC)15:08
File nameX86_usbport.inf_31bf3856ad364e35_6.0.6001.22366_none_be11223e1cd67b1e.manifest
File versionNot Applicable
File size6,734
Date (UTC)02-Feb-2009
Time (UTC)15:08
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6000.21001_none_25bb3cd6e2c61a65.manifest
File versionNot Applicable
File size2,646
Date (UTC)02-Feb-2009
Time (UTC)15:11
File nameAmd64_usb.inf_31bf3856ad364e35_6.0.6001.22366_none_2765c544e0189e6d.manifest
File versionNot Applicable
File size2,646
Date (UTC)02-Feb-2009
Time (UTC)15:11
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6000.21001_none_18853553d7e1684c.manifest
File versionNot Applicable
File size6,736
Date (UTC)02-Feb-2009
Time (UTC)15:11
File nameAmd64_usbport.inf_31bf3856ad364e35_6.0.6001.22366_none_1a2fbdc1d533ec54.manifest
File versionNot Applicable
File size6,736
Date (UTC)02-Feb-2009
Time (UTC)15:11
File namePackage_for_kb962201_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size16,233
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,725
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,440
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size16,094
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Feb-2009
Time (UTC)15:05
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.0.6001.22366_none_cb48cdb727b93633.manifest
File versionNot Applicable
File size2,645
Date (UTC)02-Feb-2009
Time (UTC)15:05
File nameIa64_usbport.inf_31bf3856ad364e35_6.0.6001.22366_none_be12c6341cd4841a.manifest
File versionNot Applicable
File size6,735
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_1_for_kb962201~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,318
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_2_for_kb962201~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,323
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_3_for_kb962201~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,323
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Feb-2009
Time (UTC)15:05
File namePackage_for_kb962201_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Feb-2009
Time (UTC)15:05

Properties

Article ID: 962201 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Home Basic
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB962201

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