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Windows Server 2003 SP2-based domain controllers return incorrect error code to Kerberos requests during the shutdown process

Article ID: 962994 - View products that this article applies to.

SYMPTOMS

During the shutdown process, a Windows Server 2003 SP2-based domain controller incorrectly returns the following error code to all Kerberos requests:

KDC_ERR_C_PRINCIPAL_UNKNOWN

Applications or services may interpret the error code to mean "no such user." Therefore, an application or service may incorrectly deny user authentication requests.

For example, the incorrect error code causes the BizTalk service to crash. The error also forces the service to be restarted every time that the Windows Server 2003-based domain controller is shut down.

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RESOLUTION

A hotfix is available to resolve this problem. After you apply this hotfix, the Windows Server 2003 SP2-based domain controller returns the following error code if the domain controller receives requests during the shutdown process:

KDC_ERR_SVC_UNAVAILABLE

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.