Error message when you try to export printers to a file on a Windows Server 2008-based cluster node: "Windows encountered errors during the migration process"

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Article ID: 962998 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a printer server cluster node on a Windows Server 2008-based server.
  • You install some printers on the printer cluster node.
  • You use the Export printers to a file option to export the printers to a file.
In this scenario, the Printer Migration Wizard fails. Additionally, you receive the following error message:
Windows encountered errors during the migration process.
If you use the Printbrm.exe command-line tool to export the printers to a file, you receive the following error message:
The following error occurred: 0x80070043. The network name cannot be found.

CAUSE

This issue occurs because the connection fails when the Printer Migration Wizard and the Printbrm.exe command-line tool try to use the virtual cluster name to connect to the drive that contains the language monitor-based printer driver.

RESOLUTION

Hotfix information for Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the server must run Windows Server 2008. Also, the Print Server role and Failover cluster role must be enabled.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
Windows Server 2008, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Printbrm.exe6.0.6001.2236819,96804-Feb-200905:28x86
Printbrmengine.exe6.0.6001.22368209,92004-Feb-200905:28x86
Printbrmps.dll6.0.6001.2236813,82404-Feb-200905:28x86
Printbrmui.exe1.0.0.062,97604-Feb-200905:28x86
Windows Server 2008, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Printbrm.exe6.0.6001.2236820,48004-Feb-200906:02x64
Printbrmengine.exe6.0.6001.22368253,95204-Feb-200906:02x64
Printbrmps.dll6.0.6001.2236818,94404-Feb-200906:08x64
Printbrmui.exe1.0.0.069,12004-Feb-200906:02x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb962998_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36704-Feb-200915:10Not Applicable
Package_for_kb962998_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43004-Feb-200915:10Not Applicable
Package_for_kb962998_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,62604-Feb-200915:10Not Applicable
Package_for_kb962998_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43004-Feb-200915:10Not Applicable
X86_microsoft-windows-p..ting-tools-printbrm_31bf3856ad364e35_6.0.6001.22368_none_820aebd35e9ba040.manifestNot Applicable82,65704-Feb-200907:09Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-p..ting-tools-printbrm_31bf3856ad364e35_6.0.6001.22368_none_de29875716f91176.manifestNot Applicable82,70304-Feb-200907:39Not Applicable
Package_for_kb962998_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37504-Feb-200915:10Not Applicable
Package_for_kb962998_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43804-Feb-200915:10Not Applicable
Package_for_kb962998_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,63604-Feb-200915:10Not Applicable
Package_for_kb962998_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43804-Feb-200915:10Not Applicable
For more information about printer server failover clusters, visit the following Web site:
http://technet.microsoft.com/en-us/library/cc771509.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 962998 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
Keywords: 
kbclustering kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB962998

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