Error message when you open the Share and Storage Management window in Windows Server 2008: "Computer cannot be managed because it is running an operating system which is not supported by Share and Storage Management"

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Article ID: 963031 - View products that this article applies to.
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SYMPTOMS

When you open the Share and Storage Management window to manage network file shares and network storage devices in Windows Server 2008, you receive the following error message:
Computer cannot be managed because it is running an operating system which is not supported by Share and Storage Management. Share and Storage Management can be used to manage Windows Server 2008 or later.
This problem occurs if the system is a failover cluster node with a DFS root role or with a domain controller role.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information notes
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Storagemgmt.dll6.0.6001.223741,667,07211-Feb-200905:34x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msil_storagemgmt_31bf3856ad364e35_6.0.6001.22374_none_3a7bc60d087114c5.manifestNot Applicable3,08011-Feb-200905:58Not Applicable
Package_for_kb963031_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,41211-Feb-200922:26Not Applicable
Package_for_kb963031_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Feb-200922:26Not Applicable
Package_for_kb963031_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,82911-Feb-200922:26Not Applicable
Package_for_kb963031_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Feb-200922:26Not Applicable

Properties

Article ID: 963031 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB963031

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