Article ID: 963131 - Last Review: October 4, 2011 - Revision: 4.0

Support Lifecycle Notification for the Original Xbox Video Game System

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End of services for Original Xbox consoles for which the Warranty has expired

On March 2, 2009, service repairs for Original Xbox video game systems for which the Warranty has expired will no longer be available. Any other technical support, documents, and content, however, will continue to be available to all our customers. Although Microsoft is ending repair services for the Original Xbox, an upgrade program and support will be maintained for Original Xbox consoles that are still under Warranty.
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Support documents, content, and services available online

On March 2, 2009, technical support documents and content will be available online. Our Web sites will host a wealth of previous and new how-to, troubleshooting, and configuration content that has been revised and updated to meet our customer needs and current support model.

If you have an original Xbox console that is in Warranty that requires a repair, you will be able to submit an exchange request for an upgrade to Xbox 360 online.

Content and online repair services are available through the Xbox Support Web site:
Go to the Xbox Support Web site now (http://support.xbox.com/)
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Other resources

For more information about Microsoft Support lifecycle policies and the Xbox 360 gaming console:
View the Microsoft Support Lifecycle policy (http://support.microsoft.com/lifecycle)
Learn more about the Xbox 360 gaming console (http://www.xbox.com/hardware/)
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  • Xbox
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