Error message when you click the flag icon of a message in the message list view in Outlook Web Access 2003 when you are using Internet Explorer 8: "'firstchild.firstchild' is null or not an object"

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Article ID: 963664 - View products that this article applies to.
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SYMPTOMS

You use Windows Internet Explorer 8 to browse Microsoft Outlook Web Access 2003. When you click the flag icon of a message in the message list view, you receive an "Error on page" message. When you double-click the "Error on page" icon on the bottom left corner of Internet Explorer, the details of the message resemble the following:
'firstchild.firstchild' is null or not an object
ctrl_view.js				Line:xxx
Code: 0					Char:xx
URI: http://<servername>/exchweb/6.5.7638.1/controls/ctrl_views.js

Object required
ctrl_view.js				Line:xxx
Code: 0					Char:xx
URI: http://<servername>/exchweb/6.5.7638.1/controls/ctrl_views.js
Note This problem occurs even though you set Compatibility View to the Internet Explorer 7 standards mode in Internet Explorer 8 for OWA page.

RESOLUTION

To resolve this issue, install the following hotfix. If you have not yet installed Internet Explorer 8, preinstall this hotfix before you deploy Internet Explorer 8.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server because of file dependencies.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Blank.htmNot Applicable18616-Apr-200916:55
Cdo.dll6.5.7655.4724,99216-Apr-200916:33
Cdoex.dll6.5.7655.43,971,58416-Apr-200918:17
Ctrl_calendar.cssNot Applicable1,22620-Nov-200721:59
Ctrl_calendar.htcNot Applicable8,45216-Apr-200916:55
Ctrl_calendar.jsNot Applicable40,02416-Apr-200916:55
Ctrl_calendarview.cssNot Applicable5,41116-Apr-200916:55
Ctrl_calendarview.htcNot Applicable12,90916-Apr-200916:55
Ctrl_calendarview.jsNot Applicable95,81116-Apr-200916:55
Ctrl_calendarviewprn.cssNot Applicable69920-Nov-200721:59
Ctrl_calviewdaily.xslNot Applicable12,98516-May-200723:35
Ctrl_calviewmonthly.xslNot Applicable13,11229-Jan-200916:48
Ctrl_calviewweekly.xslNot Applicable9,35916-May-200723:35
Ctrl_ctxtmenu.htcNot Applicable98516-Apr-200916:55
Ctrl_ctxtmenu.jsNot Applicable6,28116-Apr-200916:55
Ctrl_datepicker.htcNot Applicable3,56316-Apr-200916:55
Ctrl_datepicker.jsNot Applicable44,29816-Apr-200916:55
Ctrl_formatbar.htcNot Applicable6,57416-Apr-200916:55
Ctrl_formatbar.jsNot Applicable24,23228-Nov-200717:54
Ctrl_formatbar20.htcNot Applicable26,69629-Jan-200916:48
Ctrl_freebusy.cssNot Applicable2,18716-Apr-200916:55
Ctrl_freebusy.htcNot Applicable1,34816-Apr-200916:55
Ctrl_freebusy.jsNot Applicable41,87016-Apr-200916:55
Ctrl_message.htcNot Applicable3,06716-Apr-200916:55
Ctrl_message.jsNot Applicable22,59016-Apr-200916:55
Ctrl_message20.htcNot Applicable21,95801-Aug-200715:21
Ctrl_mimeformatbar.htcNot Applicable6,63516-Apr-200916:55
Ctrl_mimeformatbar.jsNot Applicable14,16028-Nov-200717:54
Ctrl_notify.htcNot Applicable1,35016-Apr-200916:55
Ctrl_notify.jsNot Applicable67520-Nov-200721:59
Ctrl_poll.jsNot Applicable7,38320-Nov-200721:59
Ctrl_reminder.htcNot Applicable1,34916-Apr-200916:55
Ctrl_reminder.jsNot Applicable11,23516-Apr-200916:55
Ctrl_tabpages.htcNot Applicable86316-Apr-200916:55
Ctrl_tabpages.jsNot Applicable2,31916-Apr-200916:55
Ctrl_tree.htcNot Applicable2,73516-Apr-200916:55
Ctrl_tree.jsNot Applicable35,04716-Apr-200916:55
Ctrl_tree_pf.htcNot Applicable2,46916-Apr-200916:55
Ctrl_tree_pf.jsNot Applicable33,89016-Apr-200916:55
Ctrl_tree_pf.xslNot Applicable1,90916-May-200723:35
Ctrl_view.htcNot Applicable3,11416-Apr-200916:55
Ctrl_view.jsNot Applicable98,47716-Apr-200916:55
Ctrl_view.xslNot Applicable42,53316-May-200723:35
Davex.dll6.5.7655.41,135,61616-Apr-200918:10
Dlg_anr.jsNot Applicable7,87416-Apr-200916:55
Dlg_editname.jsNot Applicable8,52020-Nov-200721:59
Dlg_editrule.jsNot Applicable27,74516-Apr-200916:55
Dlg_editsignature.jsNot Applicable5,97816-Apr-200916:55
Dlg_gal.jsNot Applicable26,02216-Apr-200916:55
Dlg_gallookup.jsNot Applicable7,23920-Nov-200721:59
Dlg_junk.jsNot Applicable9,84716-Apr-200916:55
Dlg_movecopy.jsNot Applicable6,19016-Apr-200916:55
Dlg_newfolder.jsNot Applicable3,75116-Apr-200916:55
Dlg_options.jsNot Applicable22,92316-Apr-200916:55
Dlg_recurrence.jsNot Applicable23,77520-Nov-200721:59
Dlg_reminder.jsNot Applicable37,11916-Apr-200916:55
Dlg_rules.jsNot Applicable11,62416-Apr-200916:55
Dlg_spell.jsNot Applicable19,77616-Apr-200916:55
Dlg_taskrecurrence.jsNot Applicable27,58620-Nov-200721:59
Dl_appointment.jsNot Applicable11,85620-Nov-200721:59
Dl_composeapptrecurr.jsNot Applicable9,38120-Nov-200721:59
Dl_composecommon.jsNot Applicable5,11716-Apr-200916:55
Dl_composetaskrecurr.jsNot Applicable17,56120-Nov-200721:59
Dl_contact.jsNot Applicable8,18028-Nov-200717:54
Dl_folderview.jsNot Applicable5,20820-Nov-200721:59
Dl_junk.jsNot Applicable5,04016-Apr-200916:55
Dl_misc.jsNot Applicable9,34016-Apr-200916:55
Dl_options.jsNot Applicable6,91716-Apr-200916:55
Dl_task.jsNot Applicable19,63816-Apr-200916:55
Excdo.dll6.5.7655.43,657,72816-Apr-200918:17
Exoledb.dll6.5.7655.42,621,44016-Apr-200903:10
Exosal.dll6.5.7655.470,14416-Apr-200917:46
Frm_attach.jsNot Applicable5,50816-Apr-200916:55
Frm_composeappt.jsNot Applicable37,80516-Apr-200916:55
Frm_composecdl.jsNot Applicable17,27716-Apr-200916:55
Frm_composecontact.jsNot Applicable36,41216-Apr-200916:55
Frm_composecontact20.jsNot Applicable29,04001-Aug-200715:21
Frm_composenote.jsNot Applicable19,78916-Apr-200916:55
Frm_composenote20.jsNot Applicable17,04329-Jan-200916:48
Frm_composepost.jsNot Applicable13,31816-Apr-200916:55
Frm_composetask.jsNot Applicable41,15416-Apr-200916:55
Frm_forwardmeeting.jsNot Applicable8,01716-Apr-200916:55
Frm_logoff.jsNot Applicable69616-Apr-200916:55
Frm_mimecommon.jsNot Applicable34,11316-Apr-200916:55
Frm_mimenote.jsNot Applicable63,08116-Apr-200916:55
Frm_mimepreviewpane.jsNot Applicable5,82716-Apr-200916:55
Frm_previewpane.jsNot Applicable3,81516-Apr-200916:55
Frm_readappt.jsNot Applicable16,00216-Apr-200916:55
Frm_readnote.jsNot Applicable7,70416-Apr-200916:55
Frm_readpost.jsNot Applicable6,47816-Apr-200916:55
Frm_readreports.jsNot Applicable4,41716-Apr-200916:55
Frm_readtask.jsNot Applicable6,72616-Apr-200916:55
Lsmexhc.dll6.5.7655.4143,87216-Apr-200916:35
Madfb.dll6.5.7655.4526,33616-Apr-200918:17
Mdbmsg.dll6.5.7655.43,384,83216-Apr-200917:04
Owaprint.cssNot Applicable2,69616-Apr-200916:55
Owastyle.cssNot Applicable13,58416-Apr-200916:55
Owastyledl.cssNot Applicable2,18716-Apr-200916:55
Pdec.htcNot Applicable2,55529-Jan-200916:48
Pdec.jsNot Applicable16,06929-Jan-200916:48
Pdec30.htcNot Applicable2,77316-Apr-200916:55
Pdec30.jsNot Applicable16,25316-Apr-200916:55
Preload.htmNot Applicable6,30816-Apr-200916:55
Rtdsmcal.dll6.5.7655.440,96016-Apr-200916:57
Setupmcl.exe5.3.18.6319,79216-Apr-200920:49
Sps.cssNot Applicable1,39920-Nov-200721:59
Store.exe6.5.7655.45,267,96816-Apr-200917:49
Style-chs30.cssNot Applicable39420-Nov-200721:59
Style-cht30.cssNot Applicable38120-Nov-200721:59
Style-jpn30.cssNot Applicable40016-Apr-200901:55
Style-kor30.cssNot Applicable37820-Nov-200721:59
Style-large30.cssNot Applicable38220-Nov-200721:59
Style30.cssNot Applicable38220-Nov-200721:59
Tf_galfind.xslNot Applicable8,63401-Aug-200715:21
Tf_messages.xslNot Applicable11,61016-May-200723:35
Tf_twoline.xslNot Applicable10,67729-Jan-200916:48
Util_addrval.jsNot Applicable2,11416-Apr-200916:55
Util_buttons.jsNot Applicable6,60616-Apr-200916:55
Util_calendar.jsNot Applicable4,50716-Apr-200916:55
Util_calmessaging.htcNot Applicable87616-Apr-200916:55
Util_calmessaging.jsNot Applicable10,44216-Apr-200916:55
Util_forms.jsNot Applicable26,71716-Apr-200916:55
Util_mimemsg.jsNot Applicable11,29516-Apr-200916:55
Util_owa.jsNot Applicable23,60116-Apr-200916:55
Util_recipients.jsNot Applicable19,05016-Apr-200916:55
Util_view.jsNot Applicable37,91516-Apr-200916:55
Vw_calendar.jsNot Applicable9,84016-Apr-200916:55
Vw_calendarpart.cssNot Applicable1,40116-Apr-200916:55
Vw_calendarpart.jsNot Applicable83016-Apr-200916:55
Vw_contact.jsNot Applicable2,45016-Apr-200916:55
Vw_dumpster.jsNot Applicable3,25616-Apr-200916:55
Vw_message.jsNot Applicable14,70116-Apr-200916:55
Vw_messagepart.jsNot Applicable1,95720-Nov-200721:59
Vw_navbar.jsNot Applicable46,68516-Apr-200916:55
Vw_search.jsNot Applicable10,43216-Apr-200916:55
Vw_task.jsNot Applicable7,17916-Apr-200916:55
Vw_taskpart.jsNot Applicable4,62416-Apr-200916:55
Webrstr-ara.dll6.5.7655.4100,86416-Apr-200918:12
Webrstr-bas.dll6.5.7655.4106,49616-Apr-200918:28
Webrstr-brz.dll6.5.7655.4111,10416-Apr-200918:14
Webrstr-cat.dll6.5.7655.4113,15216-Apr-200918:27
Webrstr-chs.dll6.5.7655.4100,86416-Apr-200918:09
Webrstr-cht.dll6.5.7655.4100,86416-Apr-200918:11
Webrstr-cze.dll6.5.7655.4104,44816-Apr-200918:22
Webrstr-dan.dll6.5.7655.4104,96016-Apr-200918:23
Webrstr-dut.dll6.5.7655.4114,68816-Apr-200918:16
Webrstr-fin.dll6.5.7655.4107,52016-Apr-200918:17
Webrstr-frn.dll6.5.7655.4119,80816-Apr-200917:58
Webrstr-ger.dll6.5.7655.4117,24816-Apr-200917:56
Webrstr-grk.dll6.5.7655.4124,41616-Apr-200918:18
Webrstr-heb.dll6.5.7655.4100,86416-Apr-200918:13
Webrstr-hun.dll6.5.7655.4113,66416-Apr-200918:27
Webrstr-itn.dll6.5.7655.4114,68816-Apr-200918:00
Webrstr-jpn.dll6.5.7655.4100,86416-Apr-200918:05
Webrstr-kor.dll6.5.7655.4100,86416-Apr-200918:06
Webrstr-nor.dll6.5.7655.4103,42416-Apr-200918:24
Webrstr-pol.dll6.5.7655.4111,61616-Apr-200918:19
Webrstr-por.dll6.5.7655.4114,17616-Apr-200918:20
Webrstr-rus.dll6.5.7655.4111,61616-Apr-200918:25
Webrstr-spa.dll6.5.7655.4114,68816-Apr-200918:03
Webrstr-swe.dll6.5.7655.4105,47216-Apr-200918:21
Webrstr-trk.dll6.5.7655.4102,91216-Apr-200918:26
Webrstr-usa.dll6.5.7655.4100,86416-Apr-200916:54
Webrstr.dll6.5.7655.4100,86416-Apr-200916:54
Wmtemplates.dll6.5.7655.45,751,80816-Apr-200916:54

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 963664 - Last Review: May 6, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbexchowa kbexpertiseinter kbqfe kbsurveynew kbhotfixserver kbautohotfix kbhotfixrollup KB963664

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