You can assign a case from one queue to another in Microsoft Dynamics CRM 4.0 regardless of your security role privileges

Article translations Article translations
Article ID: 966331 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

In Microsoft Dynamics CRM 4.0, you can assign a case from one queue to another regardless of the privileges that you have in your security role.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 966331 - Last Review: March 12, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbhotfixserver kbsurveynew kbmbsmigrate kbqfe KB966331

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com