Article ID: 967051 - View products that this article applies to.
The scan engines in Microsoft Forefront Security for Exchange Server do not update as expected. Additionally, the following error is logged in the ProgramLog.txt file:
ERROR: UpdateException: GetFileCommand failed on <scanengine.dll>. SybSync:UnzipFile CabException: Failed to extract the file(s) from 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\<ScanEngineName>\Bin\sybF2.tmp': 11: User aborted. CAB is readable. Failed to open 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\<ScanEngineName>\Bin\aveMicrosoft.dll'. Error: 13. File exists. Attribs:'RW'."
INFORMATION: The <ScanEngineName> scan engine has been rolled back.
This issue occurs because one of the scan engine update files contains a hidden attribute.
To work around this problem, follow these steps:
To resolve this problem, install Forefront Security for Exchange Server with Service Pack 2 (SP2).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/960465/ )Description of Forefront Security for Exchange Server with Service Pack 2
Article ID: 967051 - Last Review: July 1, 2009 - Revision: 1.0
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