The scan engines cannot update in Forefront Security for Exchange Server and a "Failed to extract the file(s)" error is logged in the ProgramLog.txt file

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Article ID: 967051 - View products that this article applies to.
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SYMPTOMS

The scan engines in Microsoft Forefront Security for Exchange Server do not update as expected. Additionally, the following error is logged in the ProgramLog.txt file:
ERROR: UpdateException: GetFileCommand failed on <scanengine.dll>. SybSync:UnzipFile CabException: Failed to extract the file(s) from 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\<ScanEngineName>\Bin\sybF2.tmp': 11: User aborted. CAB is readable. Failed to open 'C:\Program Files (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\<ScanEngineName>\Bin\aveMicrosoft.dll'. Error: 13. File exists. Attribs:'RW'."

INFORMATION: The <ScanEngineName> scan engine has been rolled back.

CAUSE

This issue occurs because one of the scan engine update files contains a hidden attribute.

WORKAROUND

To work around this problem, follow these steps:
  1. In Windows Explorer, locate the following folder:
    C:\ProgramFiles (x86)\Microsoft Forefront Security\Exchange Server\Data\Engines\x86\<ScanEngineName>\Bin
    Note Make sure that hidden files are visible.
  2. Right-click the ave<ScanEngineName>.dll file.
  3. Click Properties, and then click to clear the Hidden check box.
  4. In Forefront Server Security Administrator, click the Update Now button under Scanner Updates to perform a manual update of the engine.

RESOLUTION

To resolve this problem, install Forefront Security for Exchange Server with Service Pack 2 (SP2).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
960465 Description of Forefront Security for Exchange Server with Service Pack 2

Properties

Article ID: 967051 - Last Review: July 1, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 1, when used with:
    • Microsoft Forefront Security for Exchange Server
  • Microsoft Forefront Security for Exchange Server
Keywords: 
kbprb kbqfe kbexpertiseinter kbsurveynew KB967051

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