Gears of War error message: "Microsoft Visual C++ Runtime Library"

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Article ID: 967060 - View products that this article applies to.
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SYMPTOMS

After you complete the ACT 2 campaign in Microsoft Gears of War, you receive the following error message:
Microsoft Visual C++ Runtime Library

Runtime Error!

Program: ...Microsoft Games\Gears of War\Binaries\wargame-g4wlive.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

RESOLUTION

To resolve this problem, try the following methods in the order in which they are presented.

Method 1: Check the processor speed requirement

This error may occur if your processor does not meet the minimum system requirements for the game. Gears of War for Windows requires a PC that has a 2.4-GHz Intel or 2.0-GHz AMD or faster processor. For complete system requirements, visit the following Microsoft Game Studios Web site:
http://www.microsoft.com/games/default.aspx
To determine whether a computer meets the minimum system requirements, use the DirectX Diagnostic Tool (Dxdiag.exe):
  1. To start the DirectX Diagnostic Tool in Windows Vista, click Start
    Collapse this imageExpand this image
    Start button
    , type dxdiag in the Start Search box, and then press ENTER.
    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

    In Windows XP, click Start, and then click Run. Type (or paste) dxdiag in the Open box, and then click OK.
  2. On the System tab, note the "Processor" speed of your computer.
    • If it is below the minimum system requirement, you may have to upgrade your computer. To upgrade your computer, contact the computer manufacturer.
    • If your computer meets the system requirement but you still experience the error, try the next method.

Method 2: Download and install the Gears of War title update

  1. Visit the following Microsoft Web site:
    http://download.microsoft.com/download/a/3/2/a32f9a78-bdd0-4f9c-b283-9be53a283b46/GearsTU.exe
  2. Save the file to your Desktop.
  3. When the download is complete, double-click the executable file, and then follow directions that appear on your screen.
If the error continues to occur, try the next method.

Method 3: Download and install the latest Visual C++ runtime

  1. Locate and then remove the existing Visual C++ installation. To do this, follow these steps:

    Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

    1. In Windows Vista

      In Control Panel, open the Programs and Features item. To do this, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.

      In Windows XP

      Click Start, and then click Run. Type appwiz.cpl, and then click OK.
    2. Locate Microsoft Visual C++ in the list of installed programs.
    3. In Windows Vista

      Click Microsoft Visual C++, and then click Uninstall.

      In Windows XP

      Click Microsoft Visual C++, and then click Remove.

      Note If you cannot find Microsoft Visual C++ in the installed programs list, go to step 2
    4. Follow the steps to remove the software.
  2. Download and then install the latest Visual C++ runtime. To do this, follow these steps:
    1. Visit the following Microsoft Web site:
      http://www.microsoft.com/downloads/Search.aspx
    2. In the search box next to All Downloads, type Microsoft Visual C++ package, and then click Go.
    3. In the search results, click the Visual C++ Redistributable Package for your operating system.
      Note The x86 version of the package is for 32-bit version of Windows. The X64 version of the package is for 64-bit version of Windows.
    4. On the page that opens, click Download, and then save the file to your Desktop.
    5. When the download is complete, double-click the executable file.
    6. Follow the directions that are displayed. When you are prompted, restart the computer.
If the error continues to occur, try the next method.

Method 4: Create a new gamer profile

  1. Start Microsoft Gears of War.
  2. Press F1 or HOME, or click GUIDE on the game menu.
  3. Log off from the gamer profile that you are logged on as.
  4. Click the Create a new profile option.
  5. Type a name for the new user profile.
  6. For an offline profile, click DONE. Or, click Join LIVE for free, and then enter the information that is requested on the page that opens.
  7. Try to play the game by using the new profile that you created.

    Important Do not delete the existing gamer profile or start a new campaign. Taking either action will delete your progress in the game.

Note If this problem does not occur when you use a new gamer profile, the original profile might be corrupted. To make sure that you have all the latest Gears of War updates installed, connect to Xbox LIVE within the game.

Properties

Article ID: 967060 - Last Review: May 9, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft Gears of War (PC)
Keywords: 
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