An application may stop working unexpectedly on a Windows Vista SP1-based or a Windows Server 2008-based computer

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Article ID: 967227 - View products that this article applies to.
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SYMPTOMS

You run an application that uses the RPCRT4.dll module on a computer that is running Windows Vista SP1 or Windows Server 2008. In this scenario, the application may stop working unexpectedly, and you receive the following error message:
Microsoft Windows
Application Name has stopped working
A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Additionally, errors that resemble the following are logged in the Application log in Windows Server 2008:

Log Name: Application
Source: Application Error
Description:
Faulting application application_name, version application_version, time stamp time_stamp, faulting module RPCRT4.dll, version 6.0.6001.18000, time stamp 0x4791a751, exception code 0xc0000005, fault offset 0x000b7782, process id 0x8c8, application start time start_time.

CAUSE

This problem occurs because of an access violation in the rpcrt4!NdrpFinishDcomAsyncClientCall call.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.0.6001.22366784,89602-Feb-200905:54x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.0.6001.223661,320,44802-Feb-200906:40x64
Rpcrt4.dll6.0.6001.22366677,37602-Feb-200905:52x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.0.6001.223663,307,52002-Feb-200905:09IA-64
Rpcrt4.dll6.0.6001.22366677,37602-Feb-200905:52x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb967227_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameX86_648fc7b2bae0e1456fcabde7af09dfb9_31bf3856ad364e35_6.0.6001.22366_none_863d372efd36f4af.manifest
File versionNot Applicable
File size697
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameX86_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22366_none_b44961e25e5d2927.manifest
File versionNot Applicable
File size28,515
Date (UTC)02-Feb-2009
Time (UTC)06:26
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_11f27b458980a80a82766019684eb98a_31bf3856ad364e35_6.0.6001.22366_none_f9f81cb07f7bb8d6.manifest
File versionNot Applicable
File size701
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameAmd64_524bfd257cb66083dca301a48180e2f4_31bf3856ad364e35_6.0.6001.22366_none_bc5561fd04838429.manifest
File versionNot Applicable
File size1,044
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameAmd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22366_none_1067fd6616ba9a5d.manifest
File versionNot Applicable
File size28,555
Date (UTC)02-Feb-2009
Time (UTC)07:12
PlatformNot Applicable
File namePackage_for_kb967227_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameWow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22366_none_1abca7b84b1b5c58.manifest
File versionNot Applicable
File size26,141
Date (UTC)02-Feb-2009
Time (UTC)06:07
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_517297fb8cfd51f951915e70e3ef02da_31bf3856ad364e35_6.0.6001.22366_none_e5eaed09fa01d63d.manifest
File versionNot Applicable
File size699
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameIa64_7d99f6da4f4cd7335bd084355c29446d_31bf3856ad364e35_6.0.6001.22366_none_32d4c00cb13606af.manifest
File versionNot Applicable
File size1,042
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameIa64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22366_none_b44b05d85e5b3223.manifest
File versionNot Applicable
File size28,533
Date (UTC)02-Feb-2009
Time (UTC)06:11
PlatformNot Applicable
File namePackage_for_kb967227_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File namePackage_for_kb967227_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)02-Feb-2009
Time (UTC)14:07
PlatformNot Applicable
File nameWow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.0.6001.22366_none_1abca7b84b1b5c58.manifest
File versionNot Applicable
File size26,141
Date (UTC)02-Feb-2009
Time (UTC)06:07
PlatformNot Applicable

Properties

Article ID: 967227 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB967227

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