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Article ID: 967572 - Last Review: July 16, 2009 - Revision: 3.10

How to configure network settings on an Xbox 360 console

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SUMMARY

This article describes how to configure your network settings by using the New Xbox Experience or Legacy Xbox 360 Dashboard.

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Accessing network settings
IP settings, IP address, subnet mask and gateway
DNS settings, primary and secondary DNS servers
Wireless settings
PPPoE settings
Alternate MAC address/host name
Resetting network settings to factory defaults

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MORE INFORMATION

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Accessing network settings

To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:

From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
Select Network Settings.
Select Configure Network.

Legacy Xbox 360 Dashboard:

From the Xbox 360 Dashboard, move to the System blade.
Select Network Settings .
Select Edit Settings.

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IP settings, IP address, subnet mask, and gateway

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After selecting either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to choose an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or modem/Internet Service Provider (ISP). This option is recommended for most users.

Some users may need or prefer to manually configure their IP settings, especially when a static IP address is used. This is only necessary if the ISP has issued a static IP address or the user has configured the router to issue static IPs (and is not using DHCP). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When all the information is complete, select Done.

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DNS settings, primary and secondary DNS servers

After selecting either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or modem/ISP. This option is recommended for most users.

Some users may need or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When all the information is complete, select Done.

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Wireless settings

To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:

Access Network Settings .
On the Basic Settings tab, select Wireless Settings.
- If the wireless settings area does not appear or appears dimmed, please see the following article in the Xbox Support Knowledge Base:
  909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
Select Done .

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PPPoE settings

If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard.

Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to determine the PPPoE information, contact your ISP.

To configure PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:

Move to the System area of the Xbox Dashboard by using one of these methods:
- Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
- Select the My Xbox channel, and then scroll to the right to select System Settings.
Select Network Settings.
Select Configure Network.
On the Additional Settings tab, select PPPoE Settings.
Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
Select Done.
Select Back to return to the main Network Settings area.
Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.

Legacy Xbox 360 Dashboard:

Move to the System area of the Xbox dashboard.
Select Network Settings.
Select Edit Settings.
On the Additional Settings tab, select PPPoE Settings.
Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
Select Done.
Select Apply and Test when you are prompted to do this.

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Alternate MAC address/host name

Some ISPs limit the Internet connection so that you can connect only from one MAC address. When you use a direct Internet connection and you switch the connection from the computer that you are using to your Xbox 360 console, the Xbox console can use the same MAC address as the computer. To do this, enter the MAC address of the computer on the Network Configuration screen in the Xbox Dashboard so that the console can connect by emulating your computer's MAC address.

To enter your computer's MAC address in your Xbox 360 console, follow these steps:

Determine your computer’s MAC address.
- Windows Vista
  1. Click Start
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    , type cmd in the Start Search box, and then press ENTER.
  2. At the command prompt that appears, type ipconfig/all, and then press ENTER.
  3. In the list of settings for your network adapter that is displayed, the MAC address appears next to Physical Address as a 12-digit alpha-numeric value that resembles AA-A1-A2-A3-A4-A5.
- Windows XP or Windows 2000
  1. On the computer, double-click the icon for your Internet connection in the notification area of the task bar.
  2. On the Connection_Name Status screen, click the Support tab, and then click Details.
  3. The MAC address is displayed next to Physical Address as a 12-digit alpha-numeric value that resembles AA-A1-A2-A3-A4-A5.
- Windows Millennium Edition, Windows 98, Windows 95
  1. On the computer, click Start, click Run, type winipcfg in the Open box, and then click OK.
  2. In the window that appears, click More Info.
  3. The MAC address is displayed next to Adapter Address as a 12-digit alpha-numeric value that resembles AA-A1-A2-A3-A4-A5.
Access Network Settings, as , and then select the Additional Settings tab.
Select Advanced Settings.
Select Alternate MAC Address, and then use the keyboard on the screen to enter the MAC address that you identified in step 1.
Select Done.
Select Back to return to the main Network Settings area.

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Resetting network settings to factory defaults

To reset your network settings to the factory default settings, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience Dashboard:

Select System Settings in the My Xbox area of the Xbox 360 Dashboard.
Select Network Settings.
Select Configure Network.
Move to the Additional Settings tab, and then select Restore to Factory Defaults.

Legacy Xbox 360 Dashboard:

Move to the System blade of the Xbox 360 Dashboard.
Select Network Settings.
Select Restore to Factory Defaults.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox Live
Microsoft Xbox

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