XPS Viewer crashes when it loads an XPS document that was generated by Microsoft XPS Document Writer on a Windows Vista-based or a Windows Server 2008-based computer

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Article ID: 967667 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have installed Microsoft Office Word 2007 Service Pack 1 on a computer that is running Windows Vista or Windows Server 2008.
  • To generate an XML Paper Specification (XPS) document, you print a Word 2007 document to Microsoft XPS Document Writer.
  • The Word document contains an image that has a 3-D frame.
  • You try to view the XPS document in XPS Viewer.
In this scenario, XPS Viewer crashes. You can open this XPS document in XPS Viewer Essentials Pack (EP). However, it takes a long time for the XPS document to be loaded.

CAUSE

If the Word document contains an image that has a frame, the XPS generation code generates an XPS document that contains thousands of small image parts. Therefore, when the XPS document is loaded in XPS Viewer, an "out of memory" exception occurs.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.22374778,75211-Feb-200905:30x86
P6disp.gpdNot Applicable25,48918-Dec-200721:39Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:39Not Applicable
Pcl4res.dll0.3.5479.0288,76811-Feb-200905:27x86
Pcl5eres.dll0.3.5479.01,058,81611-Feb-200905:27x86
Pcl5ures.dll0.3.5479.01,057,28011-Feb-200905:27x86
Pclxl.dll0.3.5479.0207,87211-Feb-200905:10x86
Pclxl.gpdNot Applicable10,37518-Dec-200721:39Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:39Not Applicable
Pjlmon.dll6.0.6001.2237417,40811-Feb-200905:30x86
Ps5ui.dll0.3.6001.22374731,64811-Feb-200905:30x86
Pscript.hlpNot Applicable26,03818-Dec-200721:15Not Applicable
Pscript.ntfNot Applicable1,060,54818-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.22374543,74411-Feb-200905:30x86
Pscrptfe.ntfNot Applicable1,288,25218-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.22374372,73611-Feb-200905:30x86
Unidrv.hlpNot Applicable21,22518-Dec-200721:15Not Applicable
Unidrvui.dll0.3.6001.22374744,44811-Feb-200905:30x86
Unires.dll0.3.6001.22374761,34411-Feb-200905:27x86
Xpssvcs.dll6.0.6001.223741,676,28811-Feb-200905:30x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.22374760,32011-Feb-200905:59x64
P6disp.gpdNot Applicable25,48918-Dec-200721:38Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:38Not Applicable
Pcl4res.dll0.3.5479.0288,76811-Feb-200905:54x64
Pcl5eres.dll0.3.5479.01,058,81611-Feb-200905:54x64
Pcl5ures.dll0.3.5479.01,057,28011-Feb-200905:54x64
Pclxl.dll0.3.5479.0207,87211-Feb-200905:39x64
Pclxl.gpdNot Applicable10,37518-Dec-200721:38Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:38Not Applicable
Pjlmon.dll6.0.6001.2237421,50411-Feb-200905:59x64
Ps5ui.dll0.3.6001.22374854,01611-Feb-200905:59x64
Pscript.hlpNot Applicable26,03818-Dec-200721:16Not Applicable
Pscript.ntfNot Applicable1,062,73218-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.22374628,73611-Feb-200905:59x64
Pscrptfe.ntfNot Applicable1,293,18018-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.22374472,06411-Feb-200905:59x64
Unidrv.hlpNot Applicable21,22518-Dec-200721:16Not Applicable
Unidrvui.dll0.3.6001.22374883,71211-Feb-200905:59x64
Unires.dll0.3.6001.22374761,34411-Feb-200905:54x64
Xpssvcs.dll6.0.6001.223742,936,83211-Feb-200905:59x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot Applicable14,08818-Dec-200721:43Not Applicable
Msxpsinc.gpdNot Applicable7318-Dec-200721:43Not Applicable
Msxpsinc.ppdNot Applicable7218-Dec-200721:43Not Applicable
Mxdwdrv.dll0.3.6001.223741,572,35211-Feb-200904:46IA-64
P6disp.gpdNot Applicable25,48918-Dec-200721:39Not Applicable
P6font.gpdNot Applicable3,29318-Dec-200721:39Not Applicable
Pcl4res.dll0.3.5479.0288,76811-Feb-200904:41IA-64
Pcl5eres.dll0.3.5479.01,058,81611-Feb-200904:41IA-64
Pcl5ures.dll0.3.5479.01,057,28011-Feb-200904:41IA-64
Pclxl.dll0.3.5479.0207,87211-Feb-200904:25IA-64
Pclxl.gpdNot Applicable10,37518-Dec-200721:39Not Applicable
Pjl.gpdNot Applicable1,15618-Dec-200721:39Not Applicable
Pjlmon.dll6.0.6001.2237452,73611-Feb-200904:46IA-64
Ps5ui.dll0.3.6001.223741,568,76811-Feb-200904:46IA-64
Pscript.hlpNot Applicable26,03818-Dec-200721:16Not Applicable
Pscript.ntfNot Applicable1,062,73218-Dec-200721:43Not Applicable
Pscript5.dll0.3.6001.223741,162,75211-Feb-200904:46IA-64
Pscrptfe.ntfNot Applicable1,293,18018-Dec-200721:43Not Applicable
Ps_schm.gdlNot Applicable5,56118-Dec-200721:43Not Applicable
Stddtype.gdlNot Applicable23,81218-Dec-200721:43Not Applicable
Stdnames.gpdNot Applicable14,36218-Dec-200721:43Not Applicable
Stdschem.gdlNot Applicable59,11618-Dec-200721:43Not Applicable
Stdschmx.gdlNot Applicable2,27818-Dec-200721:43Not Applicable
Ttfsub.gpdNot Applicable69818-Dec-200721:43Not Applicable
Unidrv.dll0.3.6001.223741,148,41611-Feb-200904:46IA-64
Unidrv.hlpNot Applicable21,22518-Dec-200721:16Not Applicable
Unidrvui.dll0.3.6001.223741,649,66411-Feb-200904:46IA-64
Unires.dll0.3.6001.22374761,34411-Feb-200904:41IA-64
Xpssvcs.dll6.0.6001.223745,282,30411-Feb-200904:46IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb967667_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)14:11
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6001.22374_none_3b428f4cd405a443.manifest
File versionNot Applicable
File size19,235
Date (UTC)11-Feb-2009
Time (UTC)15:29

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6001.22374_none_97612ad08c631579.manifest
File versionNot Applicable
File size19,295
Date (UTC)11-Feb-2009
Time (UTC)15:31
File namePackage_for_kb967667_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)11-Feb-2009
Time (UTC)14:11

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6001.22374_none_3b443342d403ad3f.manifest
File versionNot Applicable
File size19,236
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)11-Feb-2009
Time (UTC)14:11
File namePackage_for_kb967667_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)11-Feb-2009
Time (UTC)14:11

Properties

Article ID: 967667 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB967667

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