E-mail address properties of contacts changed through Exchange Web Services (EWS) are not updated in Outlook or Outlook Web Access (OWA) in Exchange Server 2007 Service Pack 1

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Article ID: 967676 - View products that this article applies to.
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SYMPTOMS

In an Exchange Server 2007 Service Pack 1 (SP1) environment, Exchange Web Services (EWS) exposes a property of contacts to enable programmatic modification of the e-mail addresses associated with the contact. However, if you use EWS to change an existing contact’s EmailAddress1, EmailAddress2 or EmailAddress3 field, the change does not occur as expected in Outlook or in Outlook Web Access (OWA). Additionally, if you use the EWS application programming interface (API) to create a contact that includes the EmailAddress1, the EmailAddress2 or the EmailAddress3 field, the contact does not work correctly within Outlook or within OWA.

Note You may see the changes if you check the Details pane of the address in Outlook 2007.

CAUSE

This issue occurs because EWS only changes one of the properties that are associated with the e-mail address and this change of the property is not reflected in the user interface of Outlook or of OWA. When this issue occurs, the values of the other properties are shown in Outlook or in OWA.

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 967676 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbfix kbexpertiseinter kbqfe KB967676

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