You receive an error message when you try to repurchase, redownload, or restore content from the Zune Marketplace

When you try to redownload, to restore, or to repurchase tracks from the Zune Marketplace, you receive one of the following error messages:

• Error messages displayed in the Zune software:
  Error Code: C00D12EA An error occurred while communicating to Zune Marketplace. Make sure the date and time settings on your computer are not set to a future date, then try again.
  You may also receive one of the following error messages:
  You’ve exhausted the maximum number of times you can restore this item.
  You’ve reached the maximum number of downloads for this item. Error code: C00d135C
• Error message displayed on the Zune device:
  Zune Marketplace is temporarily unavailable, please check back soon.

The error occurs because you are trying to redownload, to repurchase, or to restore an MP3 track in the Zune software or on the Zune device. As the Zune Marketplace continues to push toward offering its complete music catalog in a digital rights management (DRM)-free MP3 format, we’ve made a change to our music recovery feature that aligns with many other online music retailers. MP3 tracks that are purchased from Zune Marketplace are not eligible for redownload, repurchase, or restore.

We strongly recommend that you make a backup copy of any MP3s that you purchase to make sure that your content will remain available for you to enjoy.

To learn more about MP3s and the Zune Marketplace, please visit the following Web site to view our MP3 frequently asked questions: