Queries to SNMP devices stop responding when Windows Server 2008-based systems or Windows Vista Service Pack 1-based systems receive multiple SNMP WMI queries at the same time

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Article ID: 967718 - View products that this article applies to.
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SYMPTOMS

When a Windows Server 2008-based system or a Windows Vista Service Pack 1 (SP1)-based system that has the Simple Network Management Protocol (SNMP) Windows Management Instrumentation (WMI) provider feature enabled receives multiple SNMP WMI queries at the same time, queries to SNMP devices stop responding. The queries do not return data. WMI queries for SNMP devices fail.

CAUSE

The problem occurs because of the SNMP WMI provider. A deadlock situation occurs when the SNMP WMI provider handles multiple WMI queries at the same time.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem is that described in this article. Apply this hotfix only to systems that are experiencing the problem is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

You must have Windows Server 2008 or Windows Vista Service Pack 1 (SP1) installed to apply this hotfix.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008/Windows Vista SP1 X86
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File nameFile versionFile sizeDateTimePlatform
Smi2smir.exe6.0.6001.22374259,07211-Feb-200905:30x86
Smierrsm.dll6.0.6001.223742,04811-Feb-200903:08x86
Smierrsy.dll6.0.6001.223742,04811-Feb-200903:08x86
Smimsgif.dll6.0.6001.223742,04811-Feb-200903:08x86
Snmpcl.dll6.0.6001.22374242,68811-Feb-200905:30x86
Snmpincl.dll6.0.6001.22374360,44811-Feb-200905:30x86
Snmpreg.mofNot Applicable2,09918-Dec-200721:23Not Applicable
Snmpsmir.dll6.0.6001.22374200,70411-Feb-200905:30x86
Snmpsmir.mofNot Applicable61,96018-Dec-200721:23Not Applicable
Snmpthrd.dll6.0.6001.2237436,86411-Feb-200905:30x86
Windows Server 2008 IA64
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File nameFile versionFile sizeDateTimePlatform
Smi2smir.exe6.0.6001.22374879,61611-Feb-200904:45IA-64
Smierrsm.dll6.0.6001.223742,04811-Feb-200902:24IA-64
Smierrsy.dll6.0.6001.223742,04811-Feb-200902:24IA-64
Smimsgif.dll6.0.6001.223742,04811-Feb-200902:24IA-64
Snmpcl.dll6.0.6001.22374670,72011-Feb-200904:46IA-64
Snmpincl.dll6.0.6001.223741,014,78411-Feb-200904:46IA-64
Snmpreg.mofNot Applicable2,09918-Dec-200721:24Not Applicable
Snmpsmir.dll6.0.6001.22374731,13611-Feb-200904:46IA-64
Snmpsmir.mofNot Applicable61,96018-Dec-200721:24Not Applicable
Snmpthrd.dll6.0.6001.22374105,47211-Feb-200904:46IA-64
Windows Server 2008/Windows Vista SP1 x64
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File nameFile versionFile sizeDateTimePlatform
Smi2smir.exe6.0.6001.22374412,67211-Feb-200905:58x64
Smierrsm.dll6.0.6001.223742,04811-Feb-200903:33x64
Smierrsy.dll6.0.6001.223742,04811-Feb-200903:33x64
Smimsgif.dll6.0.6001.223742,04811-Feb-200903:33x64
Snmpcl.dll6.0.6001.22374407,04011-Feb-200905:59x64
Snmpincl.dll6.0.6001.22374486,91211-Feb-200905:59x64
Snmpreg.mofNot Applicable2,09918-Dec-200721:23Not Applicable
Snmpsmir.dll6.0.6001.22374346,62411-Feb-200905:59x64
Snmpsmir.mofNot Applicable61,96018-Dec-200721:23Not Applicable
Snmpthrd.dll6.0.6001.2237452,22411-Feb-200905:59x64
Windows Server 2008/Windows Vista SP1 x86 other files
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File nameFile versionFile sizeDateTimePlatform
Package_for_kb967718_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36711-Feb-200914:12Not Applicable
Package_for_kb967718_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Feb-200914:12Not Applicable
Package_for_kb967718_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,39611-Feb-200914:12Not Applicable
Package_for_kb967718_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42211-Feb-200914:12Not Applicable
Package_for_kb967718_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,41011-Feb-200914:12Not Applicable
Package_for_kb967718_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43011-Feb-200914:12Not Applicable
X86_microsoft-windows-wmi-snmp-provider_31bf3856ad364e35_6.0.6001.22374_none_aafd70d4e0128181.manifestNot Applicable25,91311-Feb-200905:52Not Applicable
Windows Server 2008 IA64 other files
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File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-wmi-snmp-provider_31bf3856ad364e35_6.0.6001.22374_none_aaff14cae0108a7d.manifestNot Applicable26,18811-Feb-200905:04Not Applicable
Package_for_kb967718_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,41411-Feb-200914:12Not Applicable
Package_for_kb967718_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43411-Feb-200914:12Not Applicable
Windows Server 2008/Windows Vista SP1 x64 other files
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-wmi-snmp-provider_31bf3856ad364e35_6.0.6001.22374_none_071c0c58986ff2b7.manifestNot Applicable26,20611-Feb-200906:19Not Applicable
Package_for_kb967718_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37511-Feb-200914:12Not Applicable
Package_for_kb967718_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43811-Feb-200914:12Not Applicable
Package_for_kb967718_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,40411-Feb-200914:12Not Applicable
Package_for_kb967718_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43011-Feb-200914:12Not Applicable
Package_for_kb967718_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,41811-Feb-200914:12Not Applicable
Package_for_kb967718_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43811-Feb-200914:12Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 967718 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB967718

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