You experience a delay during startup on a computer that is running Windows Vista or Windows Server 2008 when the computer has certain devices connected

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Article ID: 967758 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. When certain devices are connected to a computer that is running Windows Vista or Windows Server 2008, each of these devices causes a 15-second delay during system startup. For example, if two such devices are connected, you experience a delay of 30 seconds during system startup. This delay typically occurs when human input devices (HIDs) or infrared devices are connected to the computer.

CAUSE

The Win32K.sys driver calls the IoRegisterPlugPlayNotification routine to register a callback function to receive Plug and Play (PnP) device arrival notifications. Under certain circumstances, the Win32k.sys driver may receive two separate arrival notifications for the same device. This is a known behavior that is described in the Windows Driver Kit documentation. However, the Win32k.sys driver does not ignore the second arrival notification as expected. Instead, it tries to open a second handle to the same device identifier. Therefore, this attempt fails and is retried. The retry attempt costs 15 seconds for each device.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223922,033,66406-Mar-200902:01x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223922,743,29606-Mar-200902:36x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.0.6001.223926,634,49606-Mar-200902:20IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the IoRegisterPlugPlayNotification routine and the "dual notifications" behavior, visit the following Microsoft Developer Network Web site:
http://msdn.microsoft.com/en-us/library/aa490470.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb967758~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,774
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_2_for_kb967758~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,941
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_3_for_kb967758~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,779
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_4_for_kb967758~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,779
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_client_1~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,367
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_client~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,431
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_sc_0~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,421
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_sc~31bf3856ad364e35~x86~~6.0.3.0.mum
File versionNot Applicable
File size1,423
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
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File versionNot Applicable
File size1,425
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_server~31bf3856ad364e35~x86~~6.0.3.0.mum
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File size1,431
Date (UTC)10-Mar-2009
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PlatformNot Applicable
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PlatformNot Applicable
File namePackage_for_kb967758_winpesrv~31bf3856ad364e35~x86~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File nameX86_406f10ad93883709b53aed0e3736bc5a_31bf3856ad364e35_6.0.6001.22392_none_fda9e897a8b36104.manifest
File versionNot Applicable
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Date (UTC)10-Mar-2009
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File versionNot Applicable
File size6,543
Date (UTC)06-Mar-2009
Time (UTC)04:52
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_c4166eac5cbef3d55e5093835fee2767_31bf3856ad364e35_6.0.6001.22392_none_691c5482052dcd4f.manifest
File versionNot Applicable
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Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File nameAmd64_fb7f957da16cedf5ef46807ca37b976a_31bf3856ad364e35_6.0.6001.22392_none_6be108e0e1d5f9cc.manifest
File versionNot Applicable
File size698
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
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File versionNot Applicable
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Date (UTC)06-Mar-2009
Time (UTC)05:18
PlatformNot Applicable
File namePackage_1_for_kb967758~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_for_kb967758_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_for_kb967758_client~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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File namePackage_for_kb967758_sc_0~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_for_kb967758_sc~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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File namePackage_for_kb967758_server~31bf3856ad364e35~amd64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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File namePackage_for_kb967758_winpesrv~31bf3856ad364e35~amd64~~6.0.3.0.mum
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PlatformNot Applicable
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File versionNot Applicable
File size5,013
Date (UTC)06-Mar-2009
Time (UTC)04:40
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_0d2d3dc202339511eff3196d102bfe81_31bf3856ad364e35_6.0.6001.22392_none_26ca1b154e8629eb.manifest
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Time (UTC)07:33
PlatformNot Applicable
File nameIa64_373d4db52f341c8ec45ba72fc74bc750_31bf3856ad364e35_6.0.6001.22392_none_33915ba2b00a1097.manifest
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22392_none_b91f6f8fb3e99afb.manifest
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PlatformNot Applicable
File namePackage_1_for_kb967758~31bf3856ad364e35~ia64~~6.0.3.0.mum
File versionNot Applicable
File size1,779
Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_2_for_kb967758~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_3_for_kb967758~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
Time (UTC)07:33
PlatformNot Applicable
File namePackage_for_kb967758_sc_0~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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Date (UTC)10-Mar-2009
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File namePackage_for_kb967758_server_0~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_for_kb967758_server~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File namePackage_for_kb967758_winpesrv~31bf3856ad364e35~ia64~~6.0.3.0.mum
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Date (UTC)10-Mar-2009
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PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22392_none_1f91116fa0a9c530.manifest
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File size5,013
Date (UTC)06-Mar-2009
Time (UTC)04:40
PlatformNot Applicable

Properties

Article ID: 967758 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB967758

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