Description of the update package for Communications Server 2007 R2, Response Group Service: April 2009

This article describes the Microsoft Office Communications Server 2007 R2, Response Group Service issues that are fixed in the update package for Microsoft Office Communications Server 2007 R2, Response Group Service that is dated April 2009.

• The issues that the update package fixes.
• The prerequisites for installing the update package.
• Whether you must restart the computer after you install the update package.
• Whether the update package is replaced by any other update package.
• Whether you must make any registry changes.
• The files that the update package contains.

Issues that this update package fixes

This update package fixes the following issues:

• 968880  (http://support.microsoft.com/kb/968880/ ) Response Group Service cannot start if you assign a certificate that has a wildcard in the Subject Name to Communications Server 2007 R2
• 968878  (http://support.microsoft.com/kb/968878/ ) Response Group Service cannot start if you assign a certificate that contains a subject alternate names (SAN) list, and the last name is not the pool FQDN to Office Communications Server 2007 R2
• 968911  (http://support.microsoft.com/kb/968911/ ) After you restart the Communications Server 2007 R2 Response Group Service, the service does not send calls to agents
• 968877  (http://support.microsoft.com/kb/968877/ ) The Communications Server 2007 R2 Response Group Service does not update its list of trusted hosts at run time

Update package information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The fixes in the update for Response Group Service take effect only if the following update for Web Components is also applied on the Web Components server role, together with the update that is described in this article. Therefore, the fixes are spilt across two different updates that include the following update:

• 967830  (http://support.microsoft.com/kb/967830/ ) Description of the update package for Communications Server 2007 R2, Web Components: April 2009

Restart requirement

You have to restart the computer after you apply this update package.

Registry information

To use one of the update packages in this package, you do not have to make any changes to the registry.

Update package installation information

To install this update package, install the OCS2007-KB967829-x86-AcdUCAPP.msp package on the following computers:

• Office Communications Server - Standard Edition
• Office Communications Server - Enterprise Edition Consolidated
• Microsoft Office Communications Server 2007 R2 - Enterprise Edition Distributed - Front End

Note When you apply this update on servers that run Windows 2008 and have the User Account Control (UAC) enabled, make sure that you start the installation of the update (.msp) by using the elevated Command Prompt. To do this, follow these steps:

1. Click Start
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   , click All Programs, click Accessories, and then right-click Command Prompt.
2. Click Run as administrator.
   
   
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   If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
3. Start the update (.msp) at the command prompt.

Removal information

To remove this update package, use the Add or Remove Programs feature in Control Panel.

You have to restart the computer after you uninstall the update for the Communications Server 2007 R2, Response Group Service.

Sometimes, when you try to uninstall the update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

After the update is installed, the global version of this update has the file attributes, or a later version of the file attributes, that are listed in the following table:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: