Description of the update package for Communications Server 2007 R2, Communicator Web Access: April 2009

This article describes the Microsoft Office Communications Server 2007 R2, Microsoft Office Communicator Web Access issues that are fixed in the update package for Communications Server 2007 R2, Communicator Web Access that is dated April 2009.

• The issues that the update package fixes.
• The prerequisites for installing the update package.
• Whether you must restart the computer after you install the update package.
• Whether the update package is replaced by any other update package.
• Whether you must make any registry changes.
• The files that the update package contains.

Issues that this update package fixes

This update package fixes the following issues:

• 968805  (http://support.microsoft.com/kb/968805/ ) The Office Communications Server 2007 R2 Dial-in Conferencing Settings page will not display the user's conference ID when the global meeting policy is set to disallow anonymous users
• 968807  (http://support.microsoft.com/kb/968807/ ) When a Communications Server (OCS) 2007 user clicks an OCS 2007 R2 audio conference join link, the user receives an incorrect error message
• 968939  (http://support.microsoft.com/kb/968939/ ) A Communicator Web Access user who joins a conference as a federated user cannot share the computer desktop in Office Communications Server 2007 R2
• 968945  (http://support.microsoft.com/kb/968945/ ) When a user uses Office Communicator (OC) or Communicator Web Access (CWA) to send an IM message to a federated or Public IM Connectivity user, OC or CWA may give an incorrect notification of the IM delivery status
• 968946  (http://support.microsoft.com/kb/968946/ ) The selected language is not used when a user on a localized version of Communications Server 2007 R2 signs in to the dial-in conferencing page by using Integrated Windows Authentication and then selects a language from the drop-down list
• 968947  (http://support.microsoft.com/kb/968947/ ) The logo at the top of the Communications Server 2007 R2 Dial-in Conferencing Settings page is only in English, even after the Communicator Web Access language pack is installed
• 969004  (http://support.microsoft.com/kb/969004/ ) Users who have special characters in their names cannot sign in to the Office Communications Server 2007 R2 Dial-in Conferencing Settings page

Update package information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this update package.

Restart requirement

You do not have to restart the computer after you apply this update package.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

Update package installation information

To install this update package, install the OCS2007-KB967836-amd64-CWA.msp package on the Communicator Web Access 2007 R2 computer.

Before you run this update package, follow these steps:

1. Start Administration Tools for Communicator Web Access.
2. Stop all the instances of the Communicator Web Access server.
3. Install this update package.
4. Start all the instances of the Communicator Web Access server.
5. Exit Administration Tools for Communicator Web Access.

Note When you apply this update on servers that run Windows 2008 and have the User Account Control (UAC) enabled, make sure that you start the installation of the update (.msp) by using the elevated Command Prompt. To do this, follow these steps:

1. Click Start
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   , click All Programs, click Accessories, and then right-click Command Prompt.
2. Click Run as administrator.
   
   
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   If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
3. Start the update (.msp) at the command prompt.

Removal information

To uninstall this update package, use the Add or Remove Programs item in Control Panel.

Before you uninstall this update package, follow these steps:

1. Start Administration Tools for Communicator Web Access.
2. Stop all the instances of the Communicator Web Access server.
3. Uninstall this update package.
4. Start all the instances of Communicator Web Access server.
5. Exit Administration Tools for Communicator Web Access.

Sometimes when you try to uninstall this update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path of the source files.

File information

This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to correct the issues that are listed in this article.

After the update package is installed, the global version of this update package has the file attributes, or a later version of the file attributes, that are listed in the following table:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: