Windows Mobile users cannot synchronize, or synchronization causes messages to be resent when you publish ActiveSync in Intelligent Application Gateway 2007

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Article ID: 967881 - View products that this article applies to.
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SYMPTOMS

In Microsoft Intelligent Application Gateway 2007, when you publish ActiveSync based on Microsoft Exchange Server 2007 Service Pack 1 (SP1), you experience the following symptoms.

Symptom 1

When a Windows Mobile 6.1 device user sends or replies to an e-mail message, this user receives a blank page. After the user dismisses the blank page, the message that the user sent still remains in the Outbox. Additionally, the e-mail message is resent every time that the device is synchronized until the user manually deletes the message from the Outbox.

Symptom 2

Windows Mobile device users cannot perform synchronization by using ActiveSync. Additionally, IAG Web Monitor displays some rule-set violation messages for ActiveSync users.

CAUSE

Symptom 1 occurs because of a change in the Exchange ActiveSync protocol version that is introduced in Exchange Server 2007 SP1 and that is used by Windows Mobile 6.1. This change causes an error when Intelligent Application Gateway works on some types of message operations and message-sending requests.

Symptom 2 occurs because some URLs and parameters in the out-of-box rule-sets are implemented incorrectly.

RESOLUTION

To resolve this problem, apply Intelligent Application Gateway 2007 Service Pack 2 Update 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
968384 Description of Update 1 for Intelligent Application Gateway 2007 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 967881 - Last Review: May 3, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Intelligent Application Gateway 2007
  • Microsoft ActiveSync 4.5
  • Windows Mobile 6.5 Standard
Keywords: 
kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB967881

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