Messages that contain double-byte characters are not displayed correctly on a Windows XP-based computer when you use Communicator to communicate with a Macintosh user

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Article ID: 967882 - View products that this article applies to.
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SYMPTOMS

When you use Communicator on a Windows XP-based computer to communicate with a Macintosh user through Communicator Server, messages from the Macintosh computer are not displayed correctly. However, messages from the Windows XP-based computer can be displayed correctly on the Macintosh computer.

This problem also occurs if you use WordPad to view an RTF stream that comes from a Macintosh computer. For example, on the Macintosh computer, you copy an RTF stream to a text file. When you use WordPad on the Windows XP-based computer to view the content, the content is not displayed correctly.

This problem occurs if the message or content contains double-byte character set languages.

Note This problem does not occur on a Windows Vista-based computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or a later service pack installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msftedit.dll5.41.15.1517539,13606-Mar-200912:51x86
Windows XP with Service Pack 3, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msftedit.dll5.41.15.1517539,13606-Mar-200912:44x86
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 967882 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB967882

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