Cannot access some websites in Internet Explorer

When you try to view some websites, Internet Explorer may Crash or hang.

First, try running the Network and Internet Troubleshooter by right-clicking the network icon ( or ) in the notification area, click Troubleshoot problems, and then click Internet Connections. The Troubleshooter might ask you some questions or reset common settings as it works to fix the problem. If running the Network and Internet Troubleshooter did not resolve this problem, look for your specific issue in the following list:

I can access some websites but not all of them

 

Fix it for me

 Windows XP, Windows Vista, and Windows 7
Changes to your Internet Explorer options might be preventing you from viewing some websites. Resetting Internet Explorer to its original settings will remove any changes without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

Fix this problem

(http://go.microsoft.com/?linkid=9646978)

Reset Internet Explorer settings

Let me fix it myself

Windows 8

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
2. In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset…
   
   Note: Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
3. In the Reset Internet Explorer Settings window tap or click Reset
   
   Note: To delete all personal settings, tap or click the checkbox for Delete personal settings.
4. Close and then restart Internet Explorer for the changes to take effect.

Windows XP, Windows Vista, and Windows 7

Video: How to reset settings in Internet Explorer 9

uuid=c989d6d8-f8f9-4cb5-a2f1-da6a7e89f18b VideoUrl=http://aka.ms/c3kzhf

1. Exit all programs, including Internet Explorer.
2. If you use Windows XP, click Start, and then click Run. Type inetcpl.cpl in the Open box, and then press Enter.
   
   If you use Windows 7 or Windows Vista, click the Start button. Type inetcpl.cpl in the Search box, and then press Enter.
   
   The Internet Options dialog box appears.
3. Click the Advanced tab.
4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
   
   Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
6. Start Internet Explorer again.

If you still can’t access some websites, get help from the Microsoft Community online.

I can't access my bank or other secure websites.

When you connect to a secure website, Internet Explorer uses an encrypted channel that uses Secure Sockets Layer (SSL) technology to encrypt transactions. Corrupted information in the SSL can cause websites not to load correctly. Clearing the SLL state may resolve this issue. To do this, follow these steps:

Windows 8

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
2. In the search results, tap or click Internet Options. Tap or click the Content tab and then tap or click ClearSSL state.

Windows Vista and Windows 7

1. Click the Start button, type Internet Explorer in the search box, and then, in the list of results, click Internet Explorer.
2. In Internet Explorer, click Tools, and then click Internet Options.
3. Click the Content tab, and then click Clear SSL state.

If clearing the SSL state did not resolve the issue, the date and time settings on your PC might be incorrect. Some secure sites require that the date and time on your PC match the date and time of the website. To check the date and time, follow these steps:

Windows 8

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter date and time in the search box, and then tap or click Settings.
2. In the search results, tap or click Date and Time, and then tap or click Change date and time.
3. In the Date and Time Setting window, set the current date and time.
4. Click OK, click Apply, and then click OK.

Windows Vista and Windows 7

1. In Control Panel, open Date and Time. To do this, click the Start button, type date and time in the Start Search box, and then click Date and Time in the Programs list.
2. Click Change date and time.
3. In the Date and Time Settings dialog box, set the date and time to the correct values.
4. Click OK twice.

If you still can’t access secure websites, get help from the Microsoft Community online.

I can't access or use my email website

Incorrect date and time settings on your PC can cause problems accessing webmail servers. Make sure that the date and time settings are correct on your PC. To check the date and time, follow these steps:

Windows 8

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter date and time in the search box, and then tap or click Settings.
2. In the search results, tap or click Date and Time, and then tap or click Change date and time.
3. In the Date and Time Setting window, set the current date and time.
4. Click OK, click Apply, and then click OK.

Windows Vista and Windows 7

1. In Control Panel, open Date and Time. To do this, click Start
   Collapse this imageExpand this image

   
   , type date and time in the Start Search box, and then click Date and Time in the Programs list.
2. Click Change date and time.
3. In the Date and Time Settings dialog box, set the date and time to the correct values.
4. Click OK twice.

If the date and time settings on your PC were correct, incompatible or defective Internet Explorer add-ons might be interfering with the website. If you turn these add-ons off you might be able to view websites again. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

If running the add-on Fix it did not resolve your issue, changes to you Internet Explorer options might prevent you from viewing your email website. You can reset Internet Explorer to its original settings to remove any changes to Internet Explorer without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

Windows 8

Disable add-ons

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
2. In the search results, tap or click Internet Options. Tap or click the Programs tab, then tap or click Manage add-ons.
3. In the Manage add-ons window, tap or click the dropdown under Show, then tap or click All add-ons.
4. Tap or click each add-on, and then tap or click Disable. When finished, tap or click OK.

Reset Internet Explorer to its original settings

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
2. In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset…
   
   Note: Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
3. In the Reset Internet Explorer Settings window tap or click Reset
   
   Note: To delete all personal settings, tap or click the checkbox for Delete personal settings.
4. Close and then restart Internet Explorer for the changes to take effect.

Windows 7 and Windows Vista

Fix this problem

(http://go.microsoft.com/?linkid=9708413)

  Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes

Fix this problem

(http://go.microsoft.com/?linkid=9646978)

  Reset Internet Explorer Settings


If you still can’t access secure websites, get help from the Microsoft Community online.

I can't access any websites

 If you can’t view any websites, you are probably disconnected from the Internet. Try running the Network and Internet Troubleshooter by right-clicking the network icon ( or ) in the notification area, click Troubleshoot problems, and then click Internet Connections. The Troubleshooter might ask you some questions or reset common settings as it works to fix the problem.

If the date and time settings on your PC were correct, incompatible or defective Internet Explorer add-ons might be interfering with the website. If you turn these add-ons off you might be able to view websites again. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

Windows 8

1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Troubleshooting in the search box, and then tap or click Settings.
2. Tap or click Troubleshooting in the search results pane.
3. In the Troubleshooting window, tap or click View all.
4. Tap or click Internet Explorer Performance, and in the Internet Explorer Performance window, tap or click Next.
5. Follow the onscreen instructions to run the Troubleshooter.

Windows Vista and Windows 7

Fix this problem

(http://go.microsoft.com/?linkid=9708413)

  Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes


If running the add-on Fix it did not resolve your issue changes to you Internet Explorer options might be preventing you from viewing some websites. You can reset Internet Explorer to its original settings to remove any changes to Internet Explorer without deleting your favorites or feeds.To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

Fix this problem

(http://go.microsoft.com/?linkid=9646978)

  Reset Internet Explorer Settings



If you still can’t access websites, get help from the Microsoft Community online.

If you still can’t access some websites after you follow the steps in this article, select one of the following options for additional support:

Help from the Microsoft Communityonline community:
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