When you try to view some websites, Internet Explorer may Crash or hang.
First, try running the Network and Internet Troubleshooter by right-clicking the network icon (
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or
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) in the notification area, click
Troubleshoot problems, and then click
Internet Connections. The Troubleshooter might ask you some questions or reset common settings as it works to fix the problem. If running the Network and Internet Troubleshooter did not resolve this problem, look for your specific issue in the following list:
I can access some websites but not all of them
Try this
Changes to your Internet Explorer options might be preventing you from viewing some websites. Resetting Internet Explorer to its original settings will remove any changes without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click
Run, and then follow the steps in the wizard.
If you still can’t access some websites, get help from the
Microsoft Answers online community
(http://answers.microsoft.com/)
.
I can’t access my bank or other secure websites.
Try this
When you connect to a secure website, Internet Explorer uses an encrypted channel that uses Secure Sockets Layer (SSL) technology to encrypt transactions. Corrupted information in the SSL can cause websites not to load correctly. Clearing the SLL state may resolve this issue. To do this, follow these steps:
- Click Start, type Internet Explorer in the search box, and then, in the list of results, click Internet Explorer.
- In Internet Explorer, click Tools, and then click Internet Options.
- Click the Content tab, and then click Clear SSL state.
If clearing the SSL state did not resolve the issue, the date and time settings on your PC might be incorrect. Some secure sites require that the date and time on your PC match the date and time of the website. To check the date and time, follow these steps:
- In Control Panel, open Date and Time. To do this, click Start
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- Click Change date and time.
- In the Date and Time Settings dialog box, set the date and time to the correct values.
- Click OK two times.
If you still can’t access secure websites, get help from the
Microsoft Answers online community
(http://answers.microsoft.com/)
.
I can’t access or use my email website
Try this
Incorrect date and time settings on your PC can cause problems accessing webmail servers. Make sure that the date and time settings are correct on your PC. To check the date and time, follow these steps:
- In Control Panel, open Date and Time. To do this, click Start
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- Click Change date and time.
- In the Date and Time Settings dialog box, set the date and time to the correct values.
- Click OK two times.
If the date and time settings on your PC were correct, incompatible or defective Internet Explorer add-ons might be interfering with the website. If you turn these add-ons off you might be able to view websites again. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When asked whether you want to run or save the file, click
Run, and then follow the steps in the wizard.
Fix this problemMicrosoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
If running the add-on Fix it did not resolve your issue, changes to you Internet Explorer options might prevent you from viewing your email website. You can reset Internet Explorer to its original settings to remove any changes to Internet Explorer without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click
Run, and then follow the steps in the wizard.
If you still can’t access secure websites, get help from the
Microsoft Answers online community
(http://answers.microsoft.com/)
.
I can’t access any websites
Try this
If you can’t view any websites, you are probably disconnected from the Internet. Try running the Network and Internet Troubleshooter by right-clicking the network icon (
Collapse this imageExpand this image
or
Collapse this imageExpand this image
) in the notification area, click
Troubleshoot problems, and then click
Internet Connections. The Troubleshooter might ask you some questions or reset common settings as it works to fix the problem.
If the date and time settings on your PC were correct, incompatible or defective Internet Explorer add-ons might be interfering with the website. If you turn these add-ons off you might be able to view websites again. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When asked whether you want to run or save the file, click
Run, and then follow the steps in the wizard.
Fix this problemMicrosoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
If running the add-on Fix it did not resolve your issue changes to you Internet Explorer options might be preventing you from viewing some websites. You can reset Internet Explorer to its original settings to remove any changes to Internet Explorer without deleting your favorites or feeds.To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click
Run, and then follow the steps in the wizard.
If you still can’t access websites, get help from the
Microsoft Answers online community
(http://answers.microsoft.com/)
.
If you still can’t access some websites after you follow the steps in this article, select one of the following options for additional support:
Help from the Microsoft Answers online community:
Contact Microsoft support:
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