Article ID: 967897 - View products that this article applies to.
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Summary

When you try to view some websites, Internet Explorer crashes or hangs.

Resolution

To resolve this problem, try the following methods, in the order in which they are given.
Manually enter the shortcut
Try to open a problem website by manually entering the shortcut (web address) instead of clicking the link for that site. To do this, follow these steps:
  1. Right-click the link for the website, and then click Copy shortcut.
  2. Paste the shortcut into the Address bar of Internet Explorer.
  3. Press Enter.
Use compatibility view
If you cannot manually access a problem website, try to reset the compatibility view of Internet Explorer to an earlier version of the browser. To do this, follow these steps:
  1. Press F12.

    Note the Developer Tools pane opens at the bottom of the Internet Explorer window.
  2. On the menu bar of the Developer Tools pane, click Browser mode: IEx.

    Note In this button name, "IEx" represents the actual version number of the current browser view setting.
  3. In the Browser mode list, click the previous version of Internet Explorer.
  4. Press F12 to close the Developer Tools pane.
Add the shortcut to the safe address list
If the selection of a different browser view does not resolve the problem, try to add the shortcut of the problem website to the safe address list. To do this, follow these steps:
  1. On the Tools menu, click Compatibility View settings.
  2. In the Compatibility View Settings window, enter the shortcut of the problem website in the Add this website box, and then click Add.
  3. Click Close.
Use the troubleshooter
If none of the previous methods resolve the problem, try to run the Network and Internet Troubleshooter. To do this, right-click the network icon (
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or
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) in the notification area, click Troubleshoot problems, and then click Internet Connections. The Troubleshooter might ask you some questions or reset some common settings during this process. If running the Network and Internet Troubleshooter does not resolve the problem, look for your specific problem in the following list.
I can access some websites, but not all of them
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Fix it for me
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Windows XP, Windows Vista, and Windows 7
Changes to your Internet Explorer options might be preventing you from viewing some websites. Resetting Internet Explorer to its original settings will remove any changes without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

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Fix this problem
Reset Internet Explorer settings
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Let me fix it myself
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Windows 8
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
  2. In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset…

    Note:
    Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
  3. In the Reset Internet Explorer Settings window tap or click Reset

    Note:
    To delete all personal settings, tap or click the checkbox for Delete personal settings.
  4. Close and then restart Internet Explorer for the changes to take effect.
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Windows XP, Windows Vista, and Windows 7
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Video: How to reset settings in Internet Explorer 9


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  1. Exit all programs, including Internet Explorer.
  2. If you use Windows XP, click Start, and then click Run. Type inetcpl.cpl in the Open box, and then press Enter.

    If you use Windows 7 or Windows Vista, click the Start button. Type inetcpl.cpl in the Search box, and then press Enter.

    The Internet Options dialog box appears.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

    Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
  5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  6. Start Internet Explorer again.
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If you still can’t access some websites, get help from the Microsoft Community online.

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I can't access my bank or other secure websites.
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When you connect to a secure website, Internet Explorer uses an encrypted channel that uses Secure Sockets Layer (SSL) technology to encrypt transactions. Corrupted information in the SSL can cause websites not to load correctly. Clearing the SLL state may resolve this problem. To do this, follow these steps for your version of Windows.

Windows 8
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press Windows logo key+C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
  2. In the search results, tap or click Internet Options. Tap or click the Content tab, and then tap or click ClearSSL state.
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Windows Vista and Windows 7
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  1. Click the Start button, type Internet Explorer in the search box, and then, in the list of results, click Internet Explorer.
  2. In Internet Explorer, click Tools, and then click Internet Options.
  3. Click the Content tab, and then click Clear SSL state.
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If clearing the SSL state does not resolve the problem, the date and time settings on your PC might be incorrect. Some secure sites require that the date and time on your PC match the date and time of the website. To check the date and time, follow these steps for your version of Windows.

Windows 8
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter date and time in the search box, and then tap or click Settings.
  2. In the search results, tap or click Date and Time, and then tap or click Change date and time.
  3. In the Date and Time Setting window, set the current date and time.
  4. Click OK, click Apply, and then click OK.
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Windows Vista and Windows 7
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  1. In Control Panel, open Date and Time. To do this, click the Start button, type date and time in the Start Search box, and then click Date and Time in the Programs list.
  2. Click Change date and time.
  3. In the Date and Time Settings dialog box, set the date and time to the correct values.
  4. Click OK two times.
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If you still can’t access secure websites, get help from the Microsoft Community online.

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I can't access or use my email website
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Incorrect date and time settings on your PC can cause problems accessing webmail servers. Make sure that the date and time settings are correct on your PC. To check the date and time, follow these steps for your version of Windows.
Windows 8
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter date and time in the search box, and then tap or click Settings.
  2. In the search results, tap or click Date and Time, and then tap or click Change date and time.
  3. In the Date and Time Setting window, set the current date and time.
  4. Click OK, click Apply, and then click OK.
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Windows Vista and Windows 7
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  1. In Control Panel, open Date and Time. To do this, click Start
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    , type date and time in the Start Search box, and then click Date and Time in the Programs list.
  2. Click Change date and time.
  3. In the Date and Time Settings dialog box, set the date and time to the correct values.
  4. Click OK two times.
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If the date and time settings on your PC were correct, some incompatible or defective Internet Explorer add-ons might be interfering with the website. You might be able to resolve this problem if you turn off these add-ons. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When you are asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

If the Add-on Fix it does not resolve this problem, changes were made to your installation of Internet Explorer might be preventing you from viewing some websites. You can reset Internet Explorer to its original settings to remove any changes without deleting your favorites or feeds. To automatically reset the Internet Explorer settings, run the following Reset Internet Explorer Settings Fix it. When you are asked whether you want to run or save the file, click Run, and then follow these steps in the wizard.
Windows 8
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Disable add-ons
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
  2. In the search results, tap or click Internet Options. Tap or click the Programs tab, then tap or click Manage add-ons.
  3. In the Manage add-ons window, tap or click the dropdown under Show, then tap or click All add-ons.
  4. Tap or click each add-on, and then tap or click Disable. When you are finished, tap or click OK.
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Reset Internet Explorer to its original settings
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
  2. In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset…

    Note:
    Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
  3. In the Reset Internet Explorer Settings window tap or click Reset

    Note:
    To delete all personal settings, tap or click the checkbox for Delete personal settings.
  4. Close and then restart Internet Explorer for the changes to take effect.
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Windows 7 and Windows Vista
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Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
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Fix this problem
Reset Internet Explorer Settings
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If you still can’t access secure websites, get help from the Microsoft Community online.

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I can't access any websites
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If you can’t view any websites, you are probably disconnected from the Internet. Try to run the Network and Internet Troubleshooter. To do this, right-click the network icon (
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2679538
or
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2679539
) in the notification area, click Troubleshoot problems, and then click Internet Connections. The Troubleshooter might ask you some questions or reset some common settings during this process.

If the date and time settings on your PC were correct, some incompatible or defective Internet Explorer add-ons might be interfering with the website. You might be able to resolve this problem if you turn off these add-ons. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When you are asked whether you want to run or save the file, click Run, and then follow these steps in the wizard for your version of Windows.
Windows 8
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  1. Swipe in from the right edge of the screen (if you're using a mouse, press the Windows + C keys), and then tap or click Search. Enter Troubleshooting in the search box, and then tap or click Settings.
  2. Tap or click Troubleshooting in the search results pane.
  3. In the Troubleshooting window, tap or click View all.
  4. Tap or click Internet Explorer Performance, and in the Internet Explorer Performance window, tap or click Next.
  5. Follow the onscreen instructions to run the Troubleshooter.
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Windows Vista and Windows 7
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Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
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If the Add-on Fix it does not resolve this problem, it's possible that changes were made to your installation of Internet Explorer that are preventing you from viewing some websites. You can reset Internet Explorer to its original settings to remove any changes without deleting your favorites or feeds. To automatically reset the Internet Explorer settings, run the following Reset Internet Explorer Settings Fix it. When you are asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

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Fix this problem
Reset Internet Explorer Settings
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If you still can’t access websites, get help from the Microsoft Community online.

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References

If you still can’t access some websites after you follow the steps in this article, you can try the following resources for more support.

Help from Microsoft Community online:
Microsoft Community
Microsoft Support:
Online Assisted Support
More Microsoft online articles:

Properties

Article ID: 967897 - Last Review: July 12, 2013 - Revision: 22.1
Applies to
  • Internet Explorer 10
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
Keywords: 
kbsurveynew kbhowto kbmatsfixme kbfixme kbcip KB967897

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