FIX: The logon fails when you try to access IAG 2007 portals by using a user account whose name contains multibyte characters

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Article ID: 967899 - View products that this article applies to.
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SYMPTOMS

Symptom 1

When you try to use a user account whose user name contains Japanese characters or Korean characters to log on to the Microsoft Intelligent Application Gateway (IAG) 2007 portal, the logon fails.

In this situation, you can select and add the user account to the Users/Groups list on the Authorization tab of the Whale Portal application in the portal UI. However, even if you have added the user account to the list, you still cannot use this user account to log on.

Symptom 2

You try to use a user account to log on to the IAG 2007 portal. If the group name or the organizational unit (OU) name of the user account includes Japanese characters or Korean characters, the logon fails.

In this situation, when you view the Authorization tab of the Whale Portal application in the portal UI, the user name or the group name appears as "?????" in the Users/Groups list. Additionally, even if you have added the user account or the group to the list, the logon fails.

CAUSE

This problem occurs because the current version of IAG 2007 does not support a logon name that includes multibyte characters.

RESOLUTION

To resolve this problem, follow these steps:
  1. Install Update 1 for IAG 2007 Service Pack 2 (SP2).

    For more information about Update 1 for IAG 2007 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
    968384 Description of Update 1 for Intelligent Application Gateway 2007 Service Pack 2
  2. Change the system locale to the multibyte language locale that you want.
Note This is not a full localization feature. IAG 2007 SP2 Update 1 adds multibyte character support for the following configurations and environments:
  • Double byte user ID (account)
  • Double byte user display name
  • Double byte group name
  • Double byte OU name

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Some limitations with this hotfix

  • IAG 2007 does not authenticate a user who is using a multibyte user ID.
  • IAG 2007 does not work correctly when you use NTLM authentication in multibyte scenarios.
  • IAG 2007 does not work correctly when you use Kerberos authentication in multibyte scenarios.
In some cases, you must change the Regional and Language Options settings before you install IAG 2007 SP2 Update1. To do this, follow these steps.

Note These steps require the English version of the Windows Server 2003 Standard Edition CD-ROM.
  1. Extract the English version of Windows Server 2003 SP2. To do this, follow these steps:
    1. At a command prompt, use the following command to extract the Windows Server 2003 SP2 package:
      WINDOWSSERVER2003-KB914961-SP2-X86-ENU.EXE /Extract
    2. Extract the files to the SP2 folder.
  2. Change the Regional and Language Options settings. To do this, follow these steps:
    1. Open Control Panel, and then double-click Regional and Language Options.
    2. On the Languages tab, click Install files for East Asian language.
    3. When you receive prompts, click OK.
    4. On the Advanced tab, click Japanese in the Language for non-Unicode programs list.
    5. Click Apply.
    6. When you are asked for the Service Pack 2 CD-ROM, select the i386 folder under the SP2 folder.

      If you are asked for the Service Pack 2 CD-ROM again, select the same path.
    7. When you are asked for the Windows Server 2003 Standard Edition CD-ROM, insert the CD-ROM, and then select the i386 folder.
    8. When you receive prompts, click Yes.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 967899 - Last Review: May 5, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Intelligent Application Gateway 2007
Keywords: 
kbexpertiseinter kbfix kbsurveynew kbqfe KB967899

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