On a System Center Configuration Manager 2007 Service Pack 1 site server, the SMS_Executive service process (Smsexec.exe) crashes when you use Intel WS-MAN Translator version 1.1 (build 558) to provision some computers

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Article ID: 967919 - View products that this article applies to.
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SYMPTOMS

On a Microsoft System Center Configuration Manager 2007 Service Pack 1 site server that has hotfix 960804 installed, the SMS_Executive service process (Smsexec.exe) crashes.

This problem occurs when you use Intel WS-MAN Translator version 1.1 (build 558) to provision some computers that are equipped with Intel Active Management Technology (AMT) 2.1/2.6 chipsets on this computer.

Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Faulting application smsexec.exe, version <version number>, faulting module amtopmgr.dll, version <version number>, fault address Address .

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amtopmgr.dll4.0.6221.1155948,08030-Nov-200822:30x86
Amtproxymgr.dll4.0.6221.1155145,77630-Nov-200822:30x86
Amtwsmanutil.dll4.0.6221.1155617,32830-Nov-200822:30x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about hotfix 960804, click the following article number to view the article in the Microsoft Knowledge Base:
960804 A hotfix rollup package addresses issues that involve the Out of Band Management (OOB) feature in Configuration Manager 2007 Service Pack 1
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 967919 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB967919

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