FIX: The formatting on the portal is lost when you try to use a customized cascading style sheet for an IAG 2007 portal

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Article ID: 967979 - View products that this article applies to.
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SYMPTOMS

In Microsoft Intelligent Application Gateway (IAG) 2007, you follow the instructions from the IAG User's Guide to create a customized cascading style sheet (.css file) for your IAG portal. However, after you activate the configuration, the formatting on your portal is lost.

CAUSE

This problem occurs because the default URL rule set for the IAG portal application does not correctly handle the path of a customized .css file. The path for the .css file does not match any of the regular expressions in the rule set. Therefore, access is denied.

RESOLUTION

To resolve this problem, install Update 1 for IAG 2007 Service Pack 2 (SP2).

For more information about IAG 2007 Service Pack 2 Update 1, click the following article number to view the article in the Microsoft Knowledge Base:
968384 Description of Update 1 for Intelligent Application Gateway 2007 Service Pack 2

WORKAROUND

To work around this problem, follow these steps:
  • In the IAG 2007 configuration console, click the trunk.
  • In the Security and Networking section, click Advanced Trunk Configuration.
  • Click the URL Set tab.
  • On the URL Set tab, locate Portal_Rule10 under URL List.
  • Change the URL for this rule to the following:
    /[0-9a-z]+portalhomepage/css/customupdate/[0-9a-z_]*portal\.css
  • Save and then activate the configuration.
Note Installation of an earlier IAG 2007 update or service pack may cause this change to be overwritten. If you install IAG 2007 Service Pack 2 Update 1, the rule is updated correctly.

MORE INFORMATION

Steps to reproduce the behavior

  1. On the IAG 2007 computer, locate the Portal.css file in the following folder:
    <drive>:\whale-com\e-gap\von\PortalHomePage\css
    Copy this file to the following folder:
    <drive>:\whale-com\e-gap\von \Portalhomepage\css\customupdate
  2. Rename the Portal.css file to the following:
    trunk0|1portal.css
    Note The trunk placeholder represents the trunk name for the portal. The 0|1 placeholder represents the protocol of the portal. For example, the trunk name is Portal1. If the protocol is HTTPS, rename the Portal.css file to Portal11portal.css. If the protocol is HTTP, rename the Portal.css file to Portal10portal.css.
  3. In the IAG 2007 configuration console, active the configuration.
  4. Log on to the IAG portal.
Notice that the formatting on the IAG portal is lost.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 967979 - Last Review: May 5, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Intelligent Application Gateway 2007
Keywords: 
kbfix kbexpertiseinter kbsurveynew kbqfe KB967979

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