Event ID 4999 is logged when an administrator deletes a mailbox store on an Exchange Server 2007 Service Pack 1-based server

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Article ID: 968111 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Exchange Server 2007 Service Pack 1 (SP1), an administrator deletes a store that was being replicated by using Standby Continuous Replication (SCR). However, if the administrator does not remove the storage group that hosted the store or the administrator does not disable SCR before the administrator removes the store, the Microsoft Exchange Replication service crashes intermittently. Additionally, the following event is logged in the Application log:
Log Name:      Application 
Source:        MSExchange Common 
Event ID:      4999 
Description: 
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, c-RTL-AMD64, <version>, M.E.C.ReplayService,  M.E.C.Replay, M.E.C.R.ScrReplayConfiguration.ConfigurationPathConflict, System.IndexOutOfRangeException, 63b0, <version>.   ErrorReportingEnabled: True
 
more information from the crash
+  $exception {System.IndexOutOfRangeException: Index was outside the bounds of the array. 
   at Microsoft.Exchange.Cluster.Replay.ScrReplayConfiguration.ConfigurationPathConflict(Dictionary`2 currentConfigurations, String&  field) 
   at Microsoft.Exchange.Cluster.ReplayService.ReplayManager.AddScrTargetConfigurations(List`1 ScrTargetConfigurations, Dictionary`2  currentConfigurations, Int32 limit) 
   at Microsoft.Exchange.Cluster.ReplayService.ReplayManager.GetCurrentConfigurations(Boolean& targetReplicaInstanceWasNotStarted) 
   at Microsoft.Exchange.Cluster.ReplayService.ReplayManager.GetCurrentConfigurations(Boolean calledForShutdown, Boolean&  targetReplicaInstanceWasNotStarted) 
   at Microsoft.Exchange.Cluster.ReplayService.ReplayManager.ConfigurationUpdaterInternal(Boolean calledForShutdown, Boolean&  targetReplicaInstanceWasNotStarted) 
   at Microsoft.Exchange.Cluster.ReplayService.ReplayManager.ConfigurationUpdater(Object calledForShutdownObject) 
   at System.Threading._TimerCallback.TimerCallback_Context(Object state) 
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) 
   at System.Threading._TimerCallback.PerformTimerCallback(Object state)} System.Exception {System.IndexOutOfRangeException}

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 968111 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseadvanced kbfix kbqfe kbsurveynew KB968111

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