Event IDs 12290 and 16387 are logged when system state backup fails on a Windows Server 2008-based computer

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Article ID: 968128 - View products that this article applies to.
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Symptoms

When you try to perform a system state Automated System Recovery (ASR) backup on a Windows Server 2008-based computer, the backup fails, and error messages that resemble the following are logged in the Application log:

Log Name: Application
Source: VSS
Event ID: 12290
Level: Warning
Description: Volume Shadow Copy Service warning: ASR writer Error 0x80070001. hr = 0x00000000.

Log Name: Application
Source: SPP
Event ID: 16387
Level: Error
Description: Shadow copy creation failed because of error reported by ASR Writer. More info: Incorrect function. (0x80070001).

Cause

This problem occurs if the active EISA partition on the computer is a hidden partition. The ASR writer in Windows Server 2008 does not support hidden active partitions. A hidden EISA partition may be marked as active when a new operating system installation is complete on a new computer without first completing the manufacturer's initial Out Of Box Experience (OOBE) program or without first using a disk utility to clear the disk.

This problem does not occur on a new computer if the computer manufacturer's OOBE program has been run before installing Windows. In this scenario, after the OOBE program is finished, the hidden partition is marked inactive. You can then install Windows and the backup is completed successfully.

Resolution

To resolve this problem, follow these steps.
  1. Click Start, point to Administrative Tools, click Computer Management, and then click Disk Management.
  2. Click the volume that contains the existing Windows Server 2008 installation. Typically, this is drive C.
  3. Right-click the volume, and then click Mark Partition as Active.
  4. Click Yes to confirm the action.

    Note In this scenario, the existing installation of Windows cannot start until the remaining steps are completed.
  5. Close Computer Management.
  6. Insert the Windows Server 2008 installation DVD into the DVD drive, and then restart the computer.
  7. Select the following options, and then click Next:
    • Installation language
    • Time and currency format
    • Keyboard layout
  8. Click Repair your computer.
  9. In the System Recovery Options dialog box, click the operating system that you want to repair, and then click Next.
  10. Under Choose a recovery tool, click Command Prompt.
  11. At the command prompt, type the following command, and then press ENTER:
    copy c:\windows\boot\PCAT\bootmgr c:\bootmgr
  12. Type the following command, and then press ENTER:
    Attrib +h +s c:\bootmgr
  13. Type the following command, and then press ENTER:
    Bootrec /fixboot
  14. Type the following command, and then press ENTER:
    Bootrec /rebuildbcd
  15. Press Y when you are prompted to add the installation to the boot list.
  16. Restart the computer.
  17. Try the full system state ASR backup again. Confirm that the backup is successful.

More information

If the operating system is installed on a partition that is not located on the same disk as the hidden active EISA partition, you have to mark a partition as active that is located on the same drive as the EISA partition. If no other partition exists on the same drive as the EISA partition, you have to create a partition and mark it as active.

Properties

Article ID: 968128 - Last Review: June 21, 2014 - Revision: 3.0
Applies to
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Small Business Server 2008 Premium
  • Windows Small Business Server 2008 Standard
Keywords: 
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