Article ID: 968129 - Last Review: April 8, 2009 - Revision: 6.5

Error message about the Skype 3.8 IE Plugin when you start Internet Explorer 8: "Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with Skype 3.8 IE Plugin"

View products that this article applies to.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

On This Page

Expand all | Collapse all

SYMPTOMS

You have Skype 3.8 for Windows installed on your computer. When you start Windows Internet Explorer 8, you receive the following error message:
Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with Skype 3.8 IE Plugin:

This incompatibility will cause Internet Explorer 8 to stop responding or crash.
Back to the top

RESOLUTION

To resolve this incompatibility, use one of the following two options.
Back to the top

Option 1: Update to the latest version of Skype for Windows

To update to the latest version of Skype for Windows, please visit the following Skype Web site:
http://www.skype.com/download/skype/windows (http://www.skype.com/download/skype/windows)
Back to the top

Option 2: Disable the Skype 3.8 IE Plugin

To disable the Skype 3.8 IE Plugin, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the message that is mentioned in the "Symptoms" section, click Always open Internet Explorer without this add-on.

    Note After you click Always open Internet Explorer without this add-on, Internet Explorer 8 does not load the Skype add-on. You will still be able to use the Skype program to call people. However, you cannot click telephone numbers in Web pages to call people by using Skype.
Back to the top

REFERENCES

For more information on browser add-ons, refer to these Microsoft Web sites:
Back to the top
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Back to the top
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Windows Internet Explorer 8
Back to the top
Keywords: 
kbaddin kbhowto kb3rdpartysoftware kbfaq kbexpertisebeginner kbsurveynew kbprb KB968129
Back to the top
 

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations