Forefront Security for SharePoint cannot initiate the Realtime scan jobs at startup, and error codes "0x80030020" and "0x80030021" are generated

Article translations Article translations
Article ID: 968156 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

In Microsoft Forefront Security for SharePoint, the Realtime scan jobs may not be loaded as expected. Additionally, the following errors are logged in the Programlog.txt file or the HRLog.txt file:
0x80030020 (STG_E_SHAREVIOLATION)
0x80030021 (STG_E_LOCKVIOLATION)

CAUSE

Third-party performance monitoring software loads the FSCPerfMonitor.dll file to gain access to the Forefront Security for SharePoint performance counters. Under certain circumstances, an exception may occur in the FSCPerfMonitor.dll process. This exception causes the third-party performance monitoring software to leave a handle open to the Scanjobs.fdb file. When Forefront Security for SharePoint later tries to read from the Scanjobs.fdb file, the Scanjobs.fdb file has a lock on itself. Therefore, Forefront Security for SharePoint fails to start the Realtime scan jobs.

RESOLUTION

To resolve this problem, install Microsoft Forefront Security for SharePoint Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
967995 Description of Forefront Security for SharePoint with Service Pack 3

Properties

Article ID: 968156 - Last Review: July 1, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Forefront Security for SharePoint
  • Microsoft Forefront Security for SharePoint Service Pack 1
  • Microsoft Forefront Security for SharePoint Service Pack 2
Keywords: 
kbqfe kbexpertiseinter kbsurveynew kbprb KB968156

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com