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The scan engines are not updated as expected in Forefront Security for SharePoint, and a "Failed to extract the file(s)" error is logged in the ProgramLog.txt file
Article ID: 968166 - View products that this article applies to.
The scan engines in Microsoft Forefront Security for SharePoint are not updated as expected. Additionally, the following error is logged in the ProgramLog.txt file:
"ERROR: UpdateException: GetFileCommand failed on <scanengine.dll>. SybSync:UnzipFile CabException: Failed to extract the file(s) from 'C:\Program Files\Microsoft Forefront Security\SharePoint\Data\Engines\x86\<ScanEngineName>\Bin\sybF2.tmp': 11: User aborted. CAB is readable. Failed to open 'C:\Program Files\Microsoft Forefront Security\SharePoint\Data\Engines\x86\<ScanEngineName>\Bin\aveMicrosoft.dll'. Error: 13. File exists. Attribs:'RW'."
"INFORMATION: The <ScanEngineName> scan engine has been rolled back."
This issue occurs because one of the scan engine update files contains a hidden attribute.
To work around this problem, follow these steps:
To resolve this problem, install Forefront Security for SharePoint Service Pack 3 (SP3).
For more information about Forefront Security for SharePoint Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/967995/ )Description of Forefront Security for SharePoint Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 968166 - Last Review: July 1, 2009 - Revision: 1.0