The Microsoft Exchange Information Store service crashes every time that a specific database is mounted on a computer that is running Exchange Server 2007 Service Pack 1

Article translations Article translations
Article ID: 968205 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

On a computer that is running Exchange Server 2007 Service Pack 1 (SP1), the Microsoft Exchange Information Store service crashes every time that a specific database is mounted. Additionally, the following event is logged in the Application log:
Log Name:      Application 
Source:        MSExchange Common 
Event ID:      4999 
Task Category: General 
Level:         Error 
Keywords:      Classic 
Description: 
Watson report about to be sent to dw20.exe for process id: 436, with parameters: E12N, c-rtl-AMD64, <version>, store.exe, store.exe, 572b6, c0000005, af80, <version>.  ErrorReportingEnabled: False

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 968205 - Last Review: July 17, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbsurveynew kbhotfixrollup kbexpertiseinter kbfix KB968205

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com