Windows Media Player may crash when you remove a USB device from a computer that is running a 64-bit version of Windows Vista SP1 or Windows Server 2008

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Article ID: 968275 - View products that this article applies to.
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SYMPTOMS

While you are using Windows Media Player on a computer that is running a 64-bit version of Windows Vista Service Pack 1 (SP1) or Windows Server 2008, you remove a USB device from the computer. In this scenario, Windows Media Player may crash. Additionally, you may receive an error message that resembles the following:
Windows Media Player has stopped working
Windows can check online for a solution to the problem
Check online for a solution and close the program
Close the program
Note This problem occurs when you install the 32-bit version of Windows Media Player together with a 64-bit version of Windows Vista SP1 or Windows Server 2008.

CAUSE

This problem occurs because of an error in the Windows 32-bit on Windows 64-bit (WoW64) marshaling component. This error enables propagation of exceptions through user mode Win32k.sys callbacks and causes Windows Media Player to crash.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Ntvdm64.dll6.0.6001.2238316,38421-Feb-200906:18x64AMD64_MICROSOFT-WINDOWS-WOW
Wow64.dll6.0.6001.22383234,49621-Feb-200906:18x64AMD64_MICROSOFT-WINDOWS-WOW
Wow64cpu.dll6.0.6001.2238317,40821-Feb-200906:18x64AMD64_MICROSOFT-WINDOWS-WOW
Wow64win.dll6.0.6001.22383301,56821-Feb-200906:18x64AMD64_MICROSOFT-WINDOWS-WOW
Acwow64.dll6.0.6001.2238343,00821-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
Instnm.exe6.0.6001.223837,68021-Feb-200901:57x86WOW64_MICROSOFT-WINDOWS-WOW
Ntvdm64.dll6.0.6001.2238314,33621-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
Setup16.exe3.1.0.191826,11221-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
User.exe6.0.6001.223832,56021-Feb-200901:57x86WOW64_MICROSOFT-WINDOWS-WOW
Wow32.dll6.0.6001.223835,12021-Feb-200904:36x86WOW64_MICROSOFT-WINDOWS-WOW
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Ia32exec.bin6.5.6523.08,257,53605-Feb-200823:12Not ApplicableIA64_MICROSOFT-WINDOWS-WOW
Ntvdm64.dll6.0.6001.2238327,64821-Feb-200904:51IA-64IA64_MICROSOFT-WINDOWS-WOW
Wow64.dll6.0.6001.22383523,26421-Feb-200904:51IA-64IA64_MICROSOFT-WINDOWS-WOW
Wow64cpu.dll6.0.6001.2238343,00821-Feb-200904:51IA-64IA64_MICROSOFT-WINDOWS-WOW
Wow64win.dll6.0.6001.22383617,47221-Feb-200904:51IA-64IA64_MICROSOFT-WINDOWS-WOW
Wowia32x.dll6.5.6563.088,57621-Feb-200904:51IA-64IA64_MICROSOFT-WINDOWS-WOW
Acwow64.dll6.0.6001.2238343,00821-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
Instnm.exe6.0.6001.223837,68021-Feb-200901:57x86WOW64_MICROSOFT-WINDOWS-WOW
Ntvdm64.dll6.0.6001.2238314,33621-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
Setup16.exe3.1.0.191826,11221-Feb-200904:37x86WOW64_MICROSOFT-WINDOWS-WOW
User.exe6.0.6001.223832,56021-Feb-200901:57x86WOW64_MICROSOFT-WINDOWS-WOW
Wow32.dll6.0.6001.223835,12021-Feb-200904:36x86WOW64_MICROSOFT-WINDOWS-WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_45ec8422eaa856566bf95df0d8838cbd_31bf3856ad364e35_6.0.6001.22383_none_4ad9a642b337cfaa.manifest
File versionNot Applicable
File size1,036
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22383_none_c47a85a2a90868a4.manifest
File versionNot Applicable
File size14,803
Date (UTC)21-Feb-2009
Time (UTC)06:37
PlatformNot Applicable
File namePackage_for_kb968275_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22383_none_cecf2ff4dd692a9f.manifest
File versionNot Applicable
File size14,040
Date (UTC)21-Feb-2009
Time (UTC)04:47
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_41e9b9a4afb24bf8dc977def6f5abf93_31bf3856ad364e35_6.0.6001.22383_none_1a5f4cf74b753ee3.manifest
File versionNot Applicable
File size1,034
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22383_none_685d8e14f0a9006a.manifest
File versionNot Applicable
File size17,489
Date (UTC)21-Feb-2009
Time (UTC)05:09
PlatformNot Applicable
File namePackage_for_kb968275_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File namePackage_for_kb968275_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)24-Feb-2009
Time (UTC)01:26
PlatformNot Applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22383_none_cecf2ff4dd692a9f.manifest
File versionNot Applicable
File size14,040
Date (UTC)21-Feb-2009
Time (UTC)04:47
PlatformNot Applicable

Properties

Article ID: 968275 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB968275

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