Article ID: 968322 - Last Review: July 17, 2009 - Revision: 1.1

An HTTP 500 error message is returned when you send a message that has a large attachment by using Outlook Web Access (OWA) with S/MIME installed in Exchange Server 2007 Service Pack 1

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SYMPTOMS

In an Exchange Server 2007 Service Pack 1 (SP1) environment, when you use Outlook Web Access (OWA) with S/MIME installed to send a message that includes a large attachment, an HTTP 500 error resembling the following is returned:
Exception 
Exception type: System.Web.HttpException 
Exception message: Request timed out.
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CAUSE

This issue occurs when the network bandwidth between OWA and Exchange Server 2007 SP1 is limited. When an OWA client does not have S/MIME installed, many time-out values are reset. However, when S/MIME is installed on the OWA client, the time-out error occurs.
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RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=157085)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
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Keywords: 
kbsurveynew kbexpertiseinter kbfix kbhotfixrollup kbqfe KB968322
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