System Center Configuration Manager 2007 software inventory processing fails when a data file contains an invalid time

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Article ID: 968594 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A System Center Configuration Manager 2007 Service Pack 1 (SP1) site server receives software inventory data (.SID/.SIC files) that contains a reference to file dates that have years that are outside the accepted CTime range of 1970-3000.
  • The time zone of the site server is ahead of Coordinated Universal Time (Greenwich Mean Time), such as GMT+8.
In this scenario, the software inventory process fails, and the inventoried file is rejected.

CAUSE

This problem occurs when the Software Inventory Processor component of the SMS Executive service tries to adjust the date on the file data that is outside the CTime range to January 1, 1970. However, the Software Inventory Processor component uses the local time zone instead of UTC when it resets the file date to January 1, 1970. When you convert the local time zone to UTC, the file date is still invalid.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.
Note To resolve this issue, install this hotfix on the affected System Center Configuration Manager 2007 SP1 site servers.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Sinvproc.dll4.0.6221.1156111,48030-Nov-200822:35x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After this problem occurs, you can find the following information in the Sinvproc.log file:
Process Inventory Files... Processing file: C:\Program Files (x86)\Microsoft Configuration Manager\inboxes\auth\sinv.box\IVNHR29L.SID Processing Inventory for Machine: <machine name> ResId: 3 [OpCode=6 Sinv=1 FC=0 Resync=0] Generated: <date & time> SMS_SOFTWARE_INVENTORY_PROCESSOR <date & time> 3040 (0x0BE0) WARNING: Exception Detected: The parameter is incorrect.~~ !! Moved file C:\Program Files (x86)\Microsoft Configuration Manager\inboxes\auth\sinv.box\IVNHR29L.SID to C:\Program Files (x86)\Microsoft Configuration Manager\inboxes\sinv.box\BADSinv\czf1dp5r.SID in BADSINV Directory !!!
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 968594 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbexpertiseinter kbautohotfix kbsurveynew kbbug kbfix kbqfe KB968594

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