Article ID: 968621 - Last Review: July 17, 2009 - Revision: 1.1

The Microsoft Exchange Information Store service crashes when you use a Data Protection Manager (DPM) 2007 server to perform a snapshot backup for an Exchange Server 2007 Service Pack 1 server

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When you use a Data Protection Manager (DPM) 2007 server to perform a snapshot backup for an Exchange Server 2007 Service Pack 1 (SP1) server, the Microsoft Exchange Information Store service crashes. Therefore, no client accesses respond and you must restart the Exchange Information Store service to resolve the problem. Additionally, when this problem occurs, the following events are logged:
Events logged 
Event Type: Error 
Event Source: ESE 
Event Category: ShadowCopy  
Event ID: 2002 
Description: 
Information Store (xxxx) Shadow copy instance xx encountered error -560 on freeze.  

Event Type: Error 
Event Source: ESE 
Event Category: ShadowCopy  
Event ID: 2007 
Description: 
Information Store (xxxx) Shadow copy instance xx aborted.
Back to the top

RESOLUTION

To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 9 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=157085)
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Back to the top
Keywords: 
kbfix kbsurveynew kbqfe kbexpertiseinter kbhotfixrollup KB968621
Back to the top