Article ID: 968681 - Last Review: January 22, 2010 - Revision: 1.0

The MSExchangeIMAP4 and MSExchangePOP3 services crash intermittently in an Exchange Server 2007 environment

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SYMPTOMS

The MSExchangeIMAP4 and the MSExchangePOP3 services may crash intermittently on a computer that is running Microsoft Exchange Server 2007 and that has the following event log:

Event Type: Error
Event Source: MSExchange Common
Event Category: (1)
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID>, with parameters: E12, c-buddy-RTL-AMD64, <version number>, M.E.Pop3, M.E.Diagnostics, M.E.D.ExEventLog.LogEvent, System.ArgumentException, 9adf, <version number>. ErrorReportingEnabled: False

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CAUSE

A time-out thread that tries to release a connection object that has ended causes the problem.
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RESOLUTION

To resolve this problem, install the following update rollup:
972076  (http://support.microsoft.com/kb/972076/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbsurveynew kbexpertiseinter kbfix kbhotfixrollup kbqfe KB968681
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