The Outside Voice Control service rejects connections from a new server as non-trusted connections in a Communications Server 2007 R2 deployment

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Article ID: 968799 - View products that this article applies to.
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SYMPTOMS

If a Microsoft Office Communications Server (OCS) 2007 R2 server is added to the OCS deployment after the Outside Voice Control service is started, the Outside Voice Control service rejects connections from the new server as non-trusted connections. In this case, the call setup with the mobile client fails.

CAUSE

When Communications Server 2007 R2 is deployed, the Outside Voice Control service retrieves the list of known servers in the deployment when the Outside Voice Control service is started. Any new servers that are added after the service is started are not recognized by the Outside Voice Control service.

WORKAROUND

To work around this problem, restart the Outside Voice Control service.

RESOLUTION

To resolve this problem, apply the following update:
967835 Description of the update package for Communications Server 2007 R2, Outside Voice Control: April 2009
After you install this update, the Outside Voice Control service can retrieve information if servers are added to the OCS deployment, and then the Outside Voice Control service can add these servers to its trusted list. Therefore, connections from these new servers are allowed, and a service restart of the Outside Voice Control service is not required.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 968799 - Last Review: April 2, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB968799

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