Response Group Service cannot start if you assign a certificate that contains a SAN list, and the last name on the list is not the pool FQDN to Office Communications Server 2007 R2

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SYMPTOMS

Consider the following scenario:

• The certificate assigned to the Office Communications Server 2007 R2 or to the Office Communications Server 2007 R2 Web Components Server contains a subject alternate names (SAN) list.
• The last name that appears on the SAN list is not the pool FQDN.

In this scenario, the Response Group Service cannot start.

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RESOLUTION

To resolve this issue, apply the following updates:

• 967830  (http://support.microsoft.com/kb/967830/ ) Description of the update package for Office Communications Server 2007 R2, Web Components: March 2009
• 967829  (http://support.microsoft.com/kb/967829/ ) Description of the update package for Office Communications Server 2007 R2, Response Group Service: March 2009
• 968280  (http://support.microsoft.com/kb/968280/ ) Description of the update package for Office Communications Server 2007 R2, Administration Tools: March 2009

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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APPLIES TO

• Microsoft Office Communications Server 2007 R2 Standard Edition
• Microsoft Office Communications Server 2007 R2 Enterprise Edition

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Keywords:

kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB968878

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