FIX: Web sites restart and Event ID 1000 is logged for svchost.exe_WAS in Internet Information Services (IIS) 7.0

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Article ID: 968898 - View products that this article applies to.
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SYMPTOMS

In Internet Information Services (IIS) 7.0, you find that some Web sites restart when there are frequent configuration changes to the configuration data in a short time. Additionally, you find that an Event ID 1000 is logged in the Application log. This event resembles the following:


Log Name: Application
Source: Application Error
Date: <Datetime>
Event ID: 1000

Description: Faulting application svchost.exe_WAS, version 6.0.6001.18000, time stamp <time stamp>, faulting module <faulting module>, version 7.0.6001.22214, time stamp <time stamp>, exception code 0xc0000005, fault offset <fault offset>, process id <process id>, application start time <start time>.

Notes
  • The fault offset, the process id, and the application start time all vary, depending on the situation. The faulting module may also vary but the faulting module is usually Nativerd.dll, Iisutil.dll or unknown. However, the faulting application is always Svchost.exe_WAS.
  • This issue usually occurs in a shared hosting environment when multiple configuration changes occur within in a short time.

CAUSE

This issue occurs because of a race condition during frequent configuration changes in IIS. This race condition causes Windows Process Activation Service (WAS) to crash the Svchost.exe process. Because IIS worker processes rely on WAS, IIS worker processes exit when WAS crashes. This causes the Web sites to restart.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows Vista or Windows Server 2008. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
968849 How to obtain the latest service pack for Windows Server 2008
Note There is no separate hotfix package available for this issue. The only available solution is to apply the service pack.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 968898 - Last Review: August 24, 2009 - Revision: 4.0
APPLIES TO
  • Microsoft Internet Information Services 7.0
Keywords: 
kbexpertiseinter kbexpertiseadvanced kbqfe kbsurveynew KB968898

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