After you restart the Communications Server 2007 R2 Response Group Service, the service does not send calls to agents

Article ID: 968911 - View products that this article applies to.
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SYMPTOMS

When you restart the Microsoft Office Communications Server 2007 R2 Response Group Service, the service does not read the sign-in state of the agents from the database. The agents still appear to be signed-in. However, the Response Group Service does not send calls to them.
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RESOLUTION

To resolve this issue, apply the following updates:
  • 967830
    (http://support.microsoft.com/kb/967830/ )
    Description of the update package for Office Communications Server 2007 R2, Web Components: March 2009
  • 967829
    (http://support.microsoft.com/kb/967829/ )
    Description of the update package for Office Communications Server 2007 R2, Response Group Service: March 2009
  • 968280
    (http://support.microsoft.com/kb/968280/ )
    Description of the update package for Office Communications Server 2007 R2, Administration Tools: March 2009
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 968911 - Last Review: April 3, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Office Communications Server 2007 R2 Standard Edition
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB968911
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