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After you restart the Communications Server 2007 R2 Response Group Service, the service does not send calls to agents
Article ID: 968911 - View products that this article applies to.
When you restart the Microsoft Office Communications Server 2007 R2 Response Group Service, the service does not read the sign-in state of the agents from the database. The agents still appear to be signed-in. However, the Response Group Service does not send calls to them.
To resolve this issue, apply the following updates:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.