Article ID: 968916 - View products that this article applies to.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Symptoms

When you start Internet Explorer 8 that has the PDFCreator toolbar add-on installed, you may receive the following error message:
Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with the PDFCreator toolbar
Then, you notice that all add-ons are disabled. Therefore, you cannot use any add-ons that were previously enabled. You may also experience that IE 8 freezes or crashes.

Note The PDFCreator toolbar is an open source software. Microsoft does not support using the PDFCreator toolbar in Internet Explorer.

Resolution

Update to the latest PDFCreator toolbar add-on

To update to the latest PDFCreator toolbar, follow these steps:
  1. Uninstall PDFCreator completely from your computer by using Programs and Features in Windows Vista and in Windows 7 or by using Add or Remove Programs in Windows XP.
  2. Restart the computer.
  3. Click the following button to take you to the PDFCreator download site, and then download the latest version of the PDFCreator toolbar add-on:
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    Find it on a third party site
    Toolbar Latest Update
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  4. Install the latest version of PDFCreator toolbar that you download in step 3.

Workaround

Disable the PDFCreator toolbar add-on

To have us disable the PDFCreator toolbar add-on for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me


To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in the wizard.
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Fix this problem
Microsoft Automated Troubleshooting Services: Internet Explorer freezes or crashes
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Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.

Let me fix it myself


To fix this yourself, follow these steps:
  1. In Internet Explorer 8, click Tools, and then click Manage Add-ons.
  2. Select the PDFCreator Toolbar add-on, and then click Disable.
  3. Click Close, and then exit all Internet Explorer windows.


Video: How to disable an add-on in Internet Explorer

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More information

Another add-on to create, control and convert online PDF files

PDF Download for Internet Explorer
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

References

For more information about Internet Explorer compatibility, visit the following Microsoft Web sites: For more information about Internet Explorer add-ons, visit the following Microsoft Web sites: If you still cannot resolve your problem, try to use the following resources:

Properties

Article ID: 968916 - Last Review: September 25, 2013 - Revision: 17.0
Applies to
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbmatsfixme kbaddin kbexpertisebeginner kb3rdpartysoftware atdownload kbhowto kbfaq kbsurveynew kbprb kbcip kbvideocontent KB968916

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