The PDFCreator toolbar add-on may not be compatible with Internet Explorer 8

When you start Internet Explorer (IE) 8 that has the PDFCreator toolbar add-on installed, you may receive the following error message:
Then, you notice that all add-ons have been disabled. Therefore, you cannot use any add-ons that were previously enabled. You may also experience that IE 8 freezes or crashes.

Note Microsoft does not support the PDFCreator toolbar in Internet Explorer 8.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

We recommend that you uninstall or disable the PDFCreator toolbar add-on. To do this, follow these steps:

1. In Internet Explorer 8, click Tools, and then click Manage Add-ons.
2. Select the PDFCreator Toolbar add-on, and then click Disable.
3. Click Close, and then exit all Internet Explorer windows.

The PDFCreator toolbar add-on is not compatible with Internet Explorer 8. However, you can try to upgrade the PDFCreator toolbar add-on to the latest version to resolve this problem. To do this, follow these steps:

1. Uninstall PDFCreator completely from your computer by using Programs and Features in Windows Vista and in Windows 7 or Add or Remove Programs in Windows XP.
2. Restart the computer.
3. Click the following link to download the latest version of the PDFCreator toolbar add-on:

   Download PDFCreator for Internet Explorer (http://www.pdfforge.org/)

4. Install the latest version of PDFCreator toolbar.

For more information about Internet Explorer compatibility, visit the following Microsoft Web sites:

• Internet Explorer compatibility (http://msdn.microsoft.com/en-us/ie/cc405106.aspx)

For more information about Internet Explorer add-ons, visit the following Microsoft Web sites:

• How do browser add-ons affect my computer? (http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx)
• Using the Internet Explorer 8 Add-on Manager (http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx)
• Internet Explorer add-ons: frequently asked questions (http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx)
• Microsoft Knowledge Base articles regarding Internet Explorer 8 (http://blogs.msdn.com/askie/archive/2009/03/20/microsoft-knowledge-base-articles-regarding-internet-explorer-8.aspx)

If you still cannot resolve your problem, try to use the following resources:

• Ask your question on Microsoft Answer (http://answers.microsoft.com/en-us/default.aspx)
• Find the solution on Internet Explorer TechCenter (http://technet.microsoft.com/en-us/ie/bb310730.aspx)