Audio does not play correctly when you use a video playback application other than Windows Media Center to open a .wtv file on a Windows Vista-based computer that has Windows Media Center TV Pack installed

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Article ID: 968957 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based computer, you have Windows Media Center TV Pack for Windows Vista installed. When you use a video playback application other than Windows Media Center to open a Windows Media Center TV recording (.wtv) file that contains more than one recorded audio track, the audio may not be played. Or, the wrong audio track may be played by the application.

This problem may also occur if you burn the .wtv recording file as video to a CD or to a DVD and then try to play the video disc.

CAUSE

This problem occurs because some software cannot handle multiple audio tracks in a single .wtv recording. In this case, the program may be running in a compatibility mode that enables Windows to select the default audio stream to use.

However, if a particular recording contains audio streams of different subtypes, such as both MPEG and Dolby Digital audio streams, Windows may not present the correct audio stream to the application.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Media Center TV Pack installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.600 0 . 20 xxx Windows RTM LDR
    6.0.600 1 . 22 xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sbe.dll6.6.1000.18300705,02413-Mar-200905:01x86
Sbeio.dll11.0.1000.7000153,08806-Aug-200805:07x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Sbe.dll6.6.1000.18300963,58413-Mar-200911:12x64
Sbeio.dll11.0.1000.7000210,94406-Aug-200814:23x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
968327 Recordings made with Media Center TV Pack play back with wrong language when burned to disc or when played using other applications

Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb968957_fiji_0~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
File namePackage_for_kb968957_fiji~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,414
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
File nameX86_73260202cd2b79aafb51407d3949bd95_31bf3856ad364e35_6.1.1000.18300_none_472cfd138c69a71c.manifest
File versionNot Applicable
File size706
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
File nameX86_microsoft-windows-streambufferengine_31bf3856ad364e35_6.1.1000.18300_none_edc402331b5da2c2.manifest
File versionNot Applicable
File size89,277
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_5eda153656413ddb88a90b12aa3317c9_31bf3856ad364e35_6.1.1000.18300_none_01e41fd99f5731b3.manifest
File versionNot Applicable
File size1,060
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-streambufferengine_31bf3856ad364e35_6.1.1000.18300_none_49e29db6d3bb13f8.manifest
File versionNot Applicable
File size89,634
Date (UTC)14-Mar-2009
Time (UTC)00:05
PlatformNot Applicable
File namePackage_for_kb968957_fiji_0~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,419
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable
File namePackage_for_kb968957_fiji~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)14-Mar-2009
Time (UTC)00:03
PlatformNot Applicable

Properties

Article ID: 968957 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB968957

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