Stop error message when you use the Safely Remove Hardware option to remove a PCI Express device that supports hot plugging on a computer that is running Windows Server 2008 or Windows Vista: "0x00000124"

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Article ID: 968992 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 or Windows Vista.
  • You have a Peripheral Component Interconnect (PCI) Express device that supports hot plugging.

    Note With Windows Server 2008 and with Windows Vista, you can add a device to a computer while the computer is running, and the operating system automatically recognizes the change. This is known as hot plugging.
  • You connect the PCI Express device to the computer.
In this scenario, when you use the Safely Remove Hardware option to remove the PCI Express device, you receive the following Stop error message:
0x00000124
Additionally, the computer may restart unexpectedly.

CAUSE

This problem occurs because the Pci.sys driver does not wait sufficient time after the secondary bus reset (SBR). However, according to the PCI Express specifications, the Pci.sys driver should wait sufficient time after the SBR.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Vista SP1 and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp440.sys6.0.6001.2242153,33628-Apr-200916:38x86SP1
Amdagp.sys6.0.6001.2242154,34428-Apr-200916:39x86SP1
Isapnp.sys6.0.6001.2242146,66428-Apr-200916:38x86SP1
Machine.infNot Applicable288,44428-Apr-200911:05Not ApplicableSP1
Msisadrv.sys6.0.6001.2242113,38428-Apr-200916:38x86SP1
Mssmbios.sys6.0.6001.2242128,23228-Apr-200916:38x86SP1
Nv_agp.sys6.0.6001.22421106,05628-Apr-200916:39x86SP1
Pci.sys6.0.6001.22421148,56828-Apr-200916:42x86SP1
Rdpdr.sys6.0.6001.22421248,83228-Apr-200913:56x86SP1
Sisagp.sys6.0.6001.2242152,82428-Apr-200916:42x86SP1
Streamci.dll6.0.6001.2242122,10428-Apr-200916:42x86SP1
Swenum.sys6.0.6001.2242112,24828-Apr-200916:42Not ApplicableSP1
Termdd.sys6.0.6001.2242151,80028-Apr-200916:42x86SP1
Uliagpkx.sys6.0.6001.2242157,94428-Apr-200916:42x86SP1
Viaagp.sys6.0.6001.2242153,84828-Apr-200916:42x86SP1
Volmgr.sys6.0.6001.2242149,75228-Apr-200916:42x86SP1
For all supported x86-based versions of Windows Vista SP2 and of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp440.sys6.0.6002.2212354,76028-Apr-200916:10x86SP2
Amdagp.sys6.0.6002.2212355,78428-Apr-200916:10x86SP2
Isapnp.sys6.0.6002.2212348,10428-Apr-200916:10x86SP2
Machine.infNot Applicable288,44428-Apr-200911:01Not ApplicableSP2
Msisadrv.sys6.0.6002.2212314,82428-Apr-200916:10x86SP2
Mssmbios.sys6.0.6002.2212329,65628-Apr-200916:10x86SP2
Nv_agp.sys6.0.6002.22123107,48028-Apr-200916:10x86SP2
Pci.sys6.0.6002.22123149,97628-Apr-200916:10x86SP2
Rdpdr.sys6.0.6002.22123248,83228-Apr-200913:37x86SP2
Sisagp.sys6.0.6002.2212354,24828-Apr-200916:10x86SP2
Streamci.dll6.0.6002.2212323,51228-Apr-200916:10x86SP2
Swenum.sys6.0.6002.2212313,67228-Apr-200916:10Not ApplicableSP2
Termdd.sys6.0.6002.2212353,22428-Apr-200916:10x86SP2
Uliagpkx.sys6.0.6002.2212359,35228-Apr-200916:10x86SP2
Viaagp.sys6.0.6002.2212355,27228-Apr-200916:10x86SP2
Volmgr.sys6.0.6002.2212351,17628-Apr-200916:10x86SP2
For all supported x64-based versions of Windows Vista SP1 and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp440.sys6.0.6001.2242161,51228-Apr-200916:38x64SP1
Isapnp.sys6.0.6001.2242120,56828-Apr-200916:38x64SP1
Machine.infNot Applicable276,56428-Apr-200911:01Not ApplicableSP1
Msisadrv.sys6.0.6001.2242114,93628-Apr-200916:38x64SP1
Mssmbios.sys6.0.6001.2242131,83228-Apr-200916:38x64SP1
Nv_agp.sys6.0.6001.22421123,46428-Apr-200916:38x64SP1
Pci.sys6.0.6001.22421178,24828-Apr-200916:38x64SP1
Rdpdr.sys6.0.6001.22421314,36828-Apr-200914:16x64SP1
Streamci.dll6.0.6001.2242123,64028-Apr-200916:41x64SP1
Swenum.sys6.0.6001.2242112,50428-Apr-200916:41x64SP1
Termdd.sys6.0.6001.2242161,00028-Apr-200916:41x64SP1
Uliagpkx.sys6.0.6001.2242165,11228-Apr-200916:41x64SP1
Volmgr.sys6.0.6001.2242165,60828-Apr-200916:41x64SP1
For all supported x64-based versions of Windows Vista SP2 and of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp440.sys6.0.6002.2212362,93628-Apr-200916:01x64SP2
Isapnp.sys6.0.6002.2212321,99228-Apr-200916:01x64SP2
Machine.infNot Applicable276,56428-Apr-200910:51Not ApplicableSP2
Msisadrv.sys6.0.6002.2212316,36028-Apr-200916:01x64SP2
Mssmbios.sys6.0.6002.2212333,25628-Apr-200916:01x64SP2
Nv_agp.sys6.0.6002.22123124,88828-Apr-200916:01x64SP2
Pci.sys6.0.6002.22123179,16028-Apr-200916:01x64SP2
Rdpdr.sys6.0.6002.22123314,36828-Apr-200913:40x64SP2
Streamci.dll6.0.6002.2212325,06428-Apr-200916:02x64SP2
Swenum.sys6.0.6002.2212313,92828-Apr-200916:02x64SP2
Termdd.sys6.0.6002.2212362,44028-Apr-200916:02x64SP2
Uliagpkx.sys6.0.6002.2212366,53628-Apr-200916:02x64SP2
Volmgr.sys6.0.6002.2212367,04828-Apr-200916:02x64SP2
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp460.sys6.0.6001.22421136,70428-Apr-200913:27IA-64SP1
Isapnp.sys6.0.6001.2242135,80828-Apr-200916:26IA-64SP1
Machine.infNot Applicable270,75828-Apr-200911:03Not ApplicableSP1
Msisadrv.sys6.0.6001.2242122,10428-Apr-200916:29IA-64SP1
Mssmbios.sys6.0.6001.2242154,34428-Apr-200916:29IA-64SP1
Pci.sys6.0.6001.22421440,90428-Apr-200916:29IA-64SP1
Rdpdr.sys6.0.6001.22421709,63228-Apr-200914:17IA-64SP1
Streamci.dll6.0.6001.2242144,51228-Apr-200916:26IA-64SP1
Swenum.sys6.0.6001.2242117,63228-Apr-200916:26Not ApplicableSP1
Termdd.sys6.0.6001.22421158,17628-Apr-200916:26IA-64SP1
Volmgr.sys6.0.6001.22421146,91228-Apr-200916:26IA-64SP1
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Agp460.sys6.0.6002.22123136,70428-Apr-200913:09IA-64SP2
Isapnp.sys6.0.6002.2212335,81628-Apr-200916:01IA-64SP2
Machine.infNot Applicable270,75828-Apr-200911:01Not ApplicableSP2
Msisadrv.sys6.0.6002.2212323,51228-Apr-200916:01IA-64SP2
Mssmbios.sys6.0.6002.2212355,78428-Apr-200916:01IA-64SP2
Pci.sys6.0.6002.22123441,83228-Apr-200916:01IA-64SP2
Rdpdr.sys6.0.6002.22123709,63228-Apr-200913:52IA-64SP2
Streamci.dll6.0.6002.2212344,52028-Apr-200916:03IA-64SP2
Swenum.sys6.0.6002.2212317,64028-Apr-200916:03Not ApplicableSP2
Termdd.sys6.0.6002.22123158,16828-Apr-200916:03IA-64SP2
Volmgr.sys6.0.6002.22123146,92028-Apr-200916:03IA-64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb968992_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36729-Apr-200909:50Not applicable
Package_for_kb968992_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69429-Apr-200909:50Not applicable
Package_for_kb968992_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71329-Apr-200909:50Not applicable
Package_for_kb968992_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42129-Apr-200909:50Not applicable
Package_for_kb968992_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69029-Apr-200909:50Not applicable
Package_for_kb968992_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70129-Apr-200909:50Not applicable
Package_for_kb968992_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42529-Apr-200909:50Not applicable
Package_for_kb968992_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69429-Apr-200909:50Not applicable
Package_for_kb968992_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71329-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42229-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43029-Apr-200909:50Not applicable
X86_machine.inf_31bf3856ad364e35_6.0.6001.22421_none_ba87f02ad7ddc1f2.manifestNot applicable9,97429-Apr-200910:17Not applicable
X86_machine.inf_31bf3856ad364e35_6.0.6002.22123_none_bc7062a6d50249c4.manifestNot applicable9,97429-Apr-200910:17Not applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_machine.inf_31bf3856ad364e35_6.0.6001.22421_none_16a68bae903b3328.manifestNot applicable8,24229-Apr-200910:29Not applicable
Amd64_machine.inf_31bf3856ad364e35_6.0.6002.22123_none_188efe2a8d5fbafa.manifestNot applicable8,24229-Apr-200910:29Not applicable
Package_for_kb968992_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37529-Apr-200909:50Not applicable
Package_for_kb968992_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70629-Apr-200909:50Not applicable
Package_for_kb968992_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72329-Apr-200909:50Not applicable
Package_for_kb968992_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42929-Apr-200909:50Not applicable
Package_for_kb968992_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70229-Apr-200909:50Not applicable
Package_for_kb968992_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71129-Apr-200909:50Not applicable
Package_for_kb968992_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43329-Apr-200909:50Not applicable
Package_for_kb968992_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70629-Apr-200909:50Not applicable
Package_for_kb968992_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72329-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43029-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43829-Apr-200909:50Not applicable

Additional files for all supported Itanium-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_machine.inf_31bf3856ad364e35_6.0.6001.22421_none_ba899420d7dbcaee.manifestNot applicable7,08129-Apr-200909:50Not applicable
Ia64_machine.inf_31bf3856ad364e35_6.0.6002.22123_none_bc72069cd50052c0.manifestNot applicable7,08129-Apr-200909:50Not applicable
Package_for_kb968992_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42529-Apr-200909:50Not applicable
Package_for_kb968992_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53029-Apr-200909:50Not applicable
Package_for_kb968992_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70629-Apr-200909:50Not applicable
Package_for_kb968992_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42929-Apr-200909:50Not applicable
Package_for_kb968992_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53329-Apr-200909:50Not applicable
Package_for_kb968992_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71829-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42629-Apr-200909:50Not applicable
Package_for_kb968992_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43429-Apr-200909:50Not applicable

Properties

Article ID: 968992 - Last Review: June 26, 2009 - Revision: 1.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB968992

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