How to fix the Cooliris add-on and Internet Explorer 8 incompatibility

Article ID: 969057 - View products that this article applies to.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Problem description

You see a dialog informing that the ‘CoolIris’ add-on can cause Internet Explorer to crash or to stop responding.

Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with a specific version of the Cooliris software.
This incompatibility will cause Internet Explorer 8 to stop responding or crash.
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Resolution

To fix this incompatibility, you have two options.

Option 1: Update to the latest version of Cooliris

To update to the latest Cooliris, follow these steps:

Download now: Cooliris
(http://www.cooliris.com/product/)

  1. Visit the Cooliris
    (http://www.cooliris.com/product/)
    Web site to download and install the latest version of Cooliris. This will resolve this issue.
  2. Close all Internet Explorer windows after you install the update to get out of no-add-ons mode.

Option 2: Disable the add-on

If you do not want to use Cooliris in Internet Explorer 8, follow these steps to disable the add-on:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window. You will see a dialog informing you that the ‘CoolIris’ add-on can cause Internet Explorer to crash or to stop responding.
  3. Click Always open Internet Explorer without this add-on.
After you do this, Internet Explorer 8 will not load the Cooliris add-on when it starts.
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REFERENCES

For more information on browser add-ons, refer to these Microsoft Web sites:
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Properties

Article ID: 969057 - Last Review: September 28, 2011 - Revision: 3.0
APPLIES TO
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
Keywords: 
kbaddin kb3rdparty kbsurveynew kbhowto KB969057
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