A Windows XP Service Pack 3-based computer crashes when you use an SD card

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Article ID: 969145 - View products that this article applies to.
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SYMPTOMS

After you insert a Secure Digital (SD) card into a computer that runs Windows XP Service Pack 3, or when you try to access data on the SD card, the computer stops responding.

This problem occurs only on certain hardware.

CAUSE

If multiple devices share a physical interrupt line, the Sdbus.sys driver may incorrectly claim interrupts that do not originate from SD devices. However, the Sdbus.sys driver cannot handle interrupts from other devices. Therefore, all other interrupts remain pending.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 3 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Sdbus.sys6.0.4069.577879,87218-Mar-200911:04x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 969145 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Service Pack 3, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB969145

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