Virtual Server 2005 or Hyper-V host may have a status of "Not Responding" or "Needs Attention" due to Restricted Groups group policy setting

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Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptom



On a computer that is running System Center Virtual Machine Manger 2008 (SCVMM 2008), a Virtual Server 2005 or Hyper-V host may have a status of "Not Responding" or "Needs Attention."

When you view the jobs tab, the refresh host job has failed with the following error message:
Error (2927) A Hardware Management error has occurred trying to contact server servername.domainname.com.
(Unknown error (0x80338104))

Cause

This issue can be caused by a "Restricted Groups" group policy that is removing the VMM Server machine account from the local administrators group on the host computer.

Resolution



To resolve this issue, perform one of the following steps:

Method 1



Add the VMM Server machine account to the Administrators "restricted groups" group policy setting.

Note To add the VMM Server machine account to the restricted group setting, use the following syntax:

    domainname\severname$

Method 2



Create a new organizational unit in the domain, move the Virtual Server 2005 and Hyper-V Server computer objects to the new OU and then configure the new organizational unit to block policy inheritance.

More Information



For more information about the Restricted Groups policy settings, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc756802.aspx

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 969164 - Last Review: August 9, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
Keywords: 
kbrapidpub kbnomt KB969164

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