Using Windows Search to search for Windows Live Mail e-mail will return incomplete results on Windows 7 64-bit Operating Systems

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Article ID: 969165 - View products that this article applies to.
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Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptom



When you try to search Windows Live Mail using Windows Search on a Windows 7 64-bit operating system, the results will be incomplete. 

Cause



This issue occurs because Windows Live Mail Version 3 does not install a 64-bit search filter and therefore cannot index the Windows Live Mail files for Windows 7 64-bit operating systems by default.

 

The e-mail header will be searched and will produce results, but searching on the content of the e-mail message body will not produce the expected results.

Resolution



Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

322756  How to back up and restore the registry in Windows

 

To resolve this issue, follow these steps:

1.       Click Start, in the Start Search box type Notepad, and then click Notepad in the Programs list.

2.       Copy the following text, and then paste it into Notepad:

 

Windows Registry Editor Version 5.00

 

[HKEY_CLASSES_ROOT\.rss]

"Content Type"="message/rfc822"

"CachedFilterIID"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

"PersistentHandler"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

@="Microsoft Internet Mail Message"

 

[HKEY_CLASSES_ROOT\.rss\PersistentHandler]

@="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

 

[HKEY_CLASSES_ROOT\.rss\shellex]

 

[HKEY_CLASSES_ROOT\.rss\shellex\{8895B1C6-B41F-4C1C-A562-0D564250836F}]

@="{b9815375-5d7f-4ce2-9245-c9d4da436930}"

 

[HKEY_CLASSES_ROOT\.nws]

"Content Type"="message/rfc822"

"CachedFilterIID"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

"PersistentHandler"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

@="Microsoft Internet News Message"

 

[HKEY_CLASSES_ROOT\.nws\PersistentHandler]

@="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

 

[HKEY_CLASSES_ROOT\.nws\shellex]

 

[HKEY_CLASSES_ROOT\.nws\shellex\{8895b1c6-b41f-4c1c-a562-0d564250836f}]

@="{b9815375-5d7f-4ce2-9245-c9d4da436930}"

 

[HKEY_CLASSES_ROOT\.eml]

"Content Type"="message/rfc822"

"CachedFilterIID"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

"PersistentHandler"="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

@="Microsoft Internet Mail Message"

 

[HKEY_CLASSES_ROOT\.eml\PersistentHandler]

@="{5645C8C1-E277-11CF-8FDA-00AA00A14F93}"

 

[HKEY_CLASSES_ROOT\.eml\shellex]

 

[HKEY_CLASSES_ROOT\.eml\shellex\{8895b1c6-b41f-4c1c-a562-0d564250836f}]

@="{b9815375-5d7f-4ce2-9245-c9d4da436930}"

 

 

3.       On the File menu, click Save As, and then type the following: LiveMailFix.reg

4.       In the Save as type box, click All Files (*.*).

5.       In the Save in box, click Desktop, and then click Save.

6.       On the File menu, click Exit

7.       Double-click the LiveMailFix.reg file that you saved in step 5. This creates the registry keys and values in the registry.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

8.       Delete the .reg file that you created in step 3. To do this, right-click LiveMailFix.reg, and then click Delete. Right-click LiveMailFix.reg, and then click Delete.

9.   Reboot your computer for the changes to take effect.

 

More Information



This problem occurs only on Windows 7 64-bit operating systems.

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Properties

Article ID: 969165 - Last Review: August 12, 2009 - Revision: 2.0
APPLIES TO
  • Windows Live Mail
  • Windows 7 Beta
  • Windows 7 Release Candidate
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
kbrapidpub kbnomt KB969165

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