RPC 0x800706ba and 0x800706bf errors occur when backup software tries to create VSS shadow copies on a computer that is running Windows Server 2003 SP2

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Article ID: 969219 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2003 Service Pack 2, the following backup software remote procedure call (RPC) errors occur when the software tries to create Volume Shadow Copy Service (VSS) shadow copies on the computer:
  • 0x800706ba
  • 0x800706bf

CAUSE

VSS begins to shut down after VSS has been idle for three minutes. When VSS is shutting down, VSS does not correctly reject COM-related requests. Because of this behavior, various VSS APIs are invoked while VSS is shutting down. This behavior causes RPC time-out errors.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2003 Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 SP2, x86-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Swprv.dll5.2.3790.4479288,25620-Mar-200914:52x86SP2
Vssapi.dll5.2.3790.4479570,88020-Mar-200914:52x86SP2
Vssvc.exe5.2.3790.4479838,65620-Mar-200911:05x86SP2

Windows Server 2003 SP2, Itanium-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Swprv.dll5.2.3790.4479871,93620-Mar-200913:02IA-64SP2Not Applicable
Vssapi.dll5.2.3790.44791,670,14420-Mar-200913:02IA-64SP2Not Applicable
Vssvc.exe5.2.3790.44792,595,84020-Mar-200913:02IA-64SP2Not Applicable
Wvssapi.dll5.2.3790.4479570,88020-Mar-200913:02x86SP2WOW

Windows Server 2003 SP2 and Windows XP SP2, x64-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Swprv.dll5.2.3790.4479693,76020-Mar-200913:06x64SP2Not Applicable
Vssapi.dll5.2.3790.44791,345,02420-Mar-200913:06x64SP2Not Applicable
Vssvc.exe5.2.3790.44792,068,99220-Mar-200913:06x64SP2Not Applicable
Wvssapi.dll5.2.3790.4479570,88020-Mar-200913:06x86SP2WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to enable VSS debug tracing , click the following article number to view the article in the Microsoft Knowledge Base:
887013 How to enable the Volume Shadow Copy service's debug tracing features in Microsoft Windows Server 2003
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 969219 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB969219

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