Article ID: 969226 - Last Review: August 17, 2009 - Revision: 4.4

A compatibility problem exists between Weather Channel Toolbar and Internet Explorer 8

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

On This Page

Expand all | Collapse all

SYMPTOMS

You see the following error message opening Internet Explorer 8:
Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with Weather Channel Toolbar.
If you see this error message after you open Internet Explorer, your current version of the Weather Channel Toolbar is incompatible with Internet Explorer 8. You must update the Weather Channel Toolbar.

RESOLUTION

Weather Channel Toolbar is an add-on for Internet Explorer that shows weather information.

Your version of the Weather Channel Toolbar Internet Explorer add-on is incompatible with Internet Explorer 8. To resolve this issue, use one of the following methods.

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:
http://download.weather.com/web/toolbar/ie7/install/twctool.exe (http://download.weather.com/web/toolbar/ie7/install/twctool.exe)

Method 2: Disable the add-on

To do this, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you see the message that states that the "Weather Channel Toolbar add-on can cause Internet Explorer to crash or to stop responding," Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

REFERENCES

For more information on browser add-ons, refer to these Microsoft Web sites:

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Enterprise N
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Home Premium N
  • Windows 7 Professional
  • Windows 7 Professional N
  • Windows 7 Starter
  • Windows 7 Starter N
  • Windows 7 Ultimate
  • Windows 7 Ultimate N
  • Windows Internet Explorer 8
Keywords: 
kb3rdparty kbaddin kbexpertisebeginner kbtshoot kbsurveynew kbprb KB969226
 

Article Translations